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Somfy is the world leader in manufacturing of specialized motors and electronic controls for residential and commercial interior and exterior window covering markets. For more than three decades, engineers at Somfy have been designing products to motorize interior and exterior window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens, projection screens and more. Somfy motorization systems are easily integrated with security, HVAC, and lighting systems, providing total home or building automation. At Somfy we're all about building happiness. Find out more about how to build a happier home at www.SomfySystems.com.
We genuinely care about our employees! Somfy provides employees, and eligible family members, with a market-leading comprehensive Employee Benefits offering that includes company paid Medical, Dental, Vision Insurance, Summer Hours, 100% company-paid LifeTime Fitness membership (including spouse and up to 3 children), 16 PTO Days to start annually, 6 sick days annually, matching 401K, company-paid personal Legal Services Program (LegalEase), paid time off from Christmas to New Years (Offices closed between Christmas and New Years), unlimited personal/professional development via LinkedIn Learning (company paid), paid holidays and plenty more market-leading benefits.
Job Summary
Are you someone who cares about customer experience, and wants to be able to see the impact of your program on customers? Can you envision a time when the experience is so good that service isn't necessary? Then we're looking for you!
As a member of the Customer Service leadership team, the Customer Service Manager role is responsible for leading a wide variety of duties to guide, inspire, and coordinate the customer service functions. Provide guidance for large expenditures, acquiring and maintaining customers by providing industry-leading service, and ensuring the customer’s needs (voice of the customer) are met, under the direction of the Director of Customer Service.
Duties & Responsibilities
Qualifications
Education/Experience
Full Time
$89k-115k (estimate)
05/04/2024
05/19/2024
somfysystems.com
DAYTON, NJ
200 - 500
1969
Private
$10M - $50M
Wholesale
Somfy manufactures motors and control systems for residential and commercial use.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.