Marketing / Somerpointe Resorts

POSITION: In-House Concierge

DEPARTMENT: Marketing

REPORTS TO: Concierge Manager

ABOUT OUR COMPANY

Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.

Our History:

Somerpointe Resorts, a second-generation family business, offers owners and guests an impressive portfolio of premium properties in Las Vegas, Hawaii and Orlando, including its flagship resort, the Tahiti Village Resort. For more than 30 years, our family and associates have remained leaders in the vacation ownership industry, originally developing many of the resorts now in the Somerpointe Resorts portfolio and delivering vacation memories to more than 100,000 owner families around the world. Today, that tradition continues with the next generation of flexible-use products, premium service and enhanced owner benefits.

ROLE

As a Somerpointe In-House Concierge your role is focused on procuring bookings for timeshare sales presentations. From booking guests for shows to executing marketing strategies to providing excellent service, this position encompasses a spectrum of responsibilities.
RESPONSIBILITIES

• To procure bookings for timeshare sales presentations.
• To conduct face-to-face marketing presentations sharing the benefits of attending a vacation ownership sales presentation.
• To assist booking guests for shows to executing marketing strategies while providing excellent service.
• To complete a spectrum of responsibilities assigned by manager.
• To ensure the marketing process is adhered to once the initial training is complete.
• To maintain marketing results at an acceptable level as determined by management.

REQUIREMENTS/QUALIFICATIONS

• Possess excellent customer-relations skills.
• Superb organizational skills.
• Knowledge of the city and surrounding areas.
• Able to project a positive attitude and image at all times.
• Flexible with schedule and work time.
• Possess proficient knowledge of computer programs, i.e., Microsoft Word, Excel, and Outlook.
• Assist resort guests with entertainment needs such as shows, adventure tours, dining information, transportation, etc.
• Develop product knowledge and show a learning aptitude to improve your performance.
• Reviews package & tour information with guests if needed.

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• No budgetary responsibility

Physical Requirements

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Occasionally
• Driving: N/A
• Bending (from waist): Occasionally
• Crouching (squat): N/A
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): Occasionally
• Climbing (ladder): N/A
• Twisting: Occasionally
• Reaching: Occasionally
• Wrist Motion: Constantly

Carrying Requirements:

• Items Carried: N/A
• Distance: Click here to enter text.
• Times Per Day: Choose an item.
• Maximum Weight: Choose an item.

Moving/Lifting Requirements:

• Items Moved/Lifted: Boxes
• Times Per Day: Occasionally
• Maximum Weight: 25 LBS

Moving/Lifting Levels/Heights:

• Floor: Occasionally
• Knee: N/A
• Waist: N/A
• Chest: N/A
• Overhead: N/A

Push/Pull Requirements:

• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A
• Item Name: Click here to enter text. Frequency: N/A

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

Job Type: Full-time

Pay: $45,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Work Location: In person