Company Description

Solutions Medical Center is a health, wellness, and Medical Aesthetic company based in Germantown, TN. We offer our patients a wide range of functional medicine and modern aesthetic services. Our mission is to integrate the most effective and preventive functional medicine, nutritional, and aesthetic care to maintain the vitality and quality of life for each patient.

Role Description

This is a full-time on-site role for a Patient Care Coordinator. The Patient Care Coordinator will be responsible for scheduling appointments, coordinating patient care, answering phones, and maintaining a professional and courteous demeanor with patients. The Patient Care Coordinator is responsible for being the face of our

practice and sets the tone for every patient who walks in our door or encounters our clinic by phone. Candidates for this position will have experience in driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency through the patient experience.

Qualifications

• Appointment scheduling and phone etiquette skills
• Ability to organize workloads and schedule appointments in a busy environment.
• Basic keyboarding/computer skills. Familiarity with Google Platforms
• Strong organizational and interpersonal skills, including managing interactions with discontented people.
• Excellent written and verbal communication skills
• Excellent organization and time management skills
• Excellent telephone skills.
• Ability to work independently with minimal supervision.
• Associate or Bachelor’s degree in healthcare, business administration, or a related field is preferred but not required

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Professionally represent the company while ensuring a professional and courteous environment.
• Execute daily operations of the office.
• Provide quotes and collect fees.
• Liaison between departments.
• Develop and maintain records, logs, files, and inventory systems.
• Maintain confidentiality of sensitive information.
• Ensure that applicable records are complete, accurate, secure and readily available.

SKILLS & REQUIREMENTS:

• Excellent communication and customer service skills required.
• Warm, welcoming, and engaging personality.
• Ability to organize workloads and schedule appointments in a busy environment.
• Basic keyboarding/computer skills. Familiarity with Google Platform i.e. Docs, Sheets, Drive, and Gmail is preferred. Familiarity with Outlook is preferred.
• Ability to work effectively with employers, patients, clients, medical and administrative staff.
• Excellent telephone skills.
• Ability to work independently with minimal supervision.
• Strong organizational and interpersonal skills, including managing interactions with discontented people.
• Goal-oriented with an ability to achieve sales in memberships and retail products.
• Ability to exercise initiative, judgment, and problem-solving.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person