At Solution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 25 years of experience in providing businesses with high quality IT support and management. Our customers value a highly productive information technology experience and Solution Builders makes that reality.

What YOU can expect:

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:

• Salary range $40,000-55,000
• Career development and growth opportunities.
• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
• Career development and growth opportunities.
• Benefits that include:
• Matching 401(k) Plan
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) with Company Contribution
• Flexible Spending Account (FSA)
• 10 Paid Vacation Days Off
• 5 Paid Personal Days Off
• Paid Holidays
• A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!

Successful candidates should possess the following characteristics:

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high quality work and positive customer outcomes.

Read on if this sounds like the place for you!

Overall Responsibility:

Position Purpose

The Workstation Deployment Technician is responsible for the initial setup and configuration for technology, including workstations, laptops, switches, printers and other hardware onsite.

Key Accountabilities:

• Configure and stage new equipment as it arrives according to Solution Builders’ standards and client’s setup guides. Modify client documentation as necessary to keep it current with technology standards.
• Where requested, perform other support duties such as new and terminated user setups and onsite deliveries or pickups of equipment.
• Research and escalate issues to the proper resources within Solution Builders to ensure client satisfaction according to Solution Builders’ standards.
• Document all work, support issues, resolutions and time in the company approved ticketing system as they occur according to Solution Builders’ standards.
• Communicate with clients in a professional and timely manner as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages according to Solution Builders’ standards.
• Upholds the company policy guidelines as well as recommend new and improved guidelines to insure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.

Qualifications:

• Ability to work onsite required. This is not a remote position.
• High school diploma or equivalent
• 1 years of personal computer experience and strong understanding of operating systems, business applications, printing systems
• Demonstrated leadership in resolving customer PC problems
• Strong written and verbal communication skills
• A Certification or equivalent experience

Solution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.