As a Salesforce Administrator, you will play a crucial role in ensuring our Salesforce platform runs smoothly, optimizing its functionality to enhance our sales and customer management processes. If you love collaborating with cross-functional teams and have a knack for problem-solving, come join us and be a part of shaping the future of our business! This role will be hybrid and requires being in office a minimum of 3 days.

Responsibilities

• Manage and maintain our Salesforce environment through administration duties to include, but not limited to: customizing to meet evolving needs, application customization, data management & security, reporting, process automation and user training.
• Past involvement in deploying Salesforce solutions.
• Our solution includes Commerce Cloud, Order Management System, Omni-Channel Inventory and Service Cloud. Your focus will be support of back-end modules, teams, and integration with our ERP (NetSuite) and WMS (ShipHero).
• Work collaboratively with stakeholders and company leadership, to design and create scalable solutions to complex business problems such as define and implement new features, workflows and enhancements.
• Regularly audit data to uncover breaks in process and opportunities for process improvement
• Train and support end users on Salesforce best practices, ensuring they can effectively utilize the platform to drive business results
• Develop and deploy reports and dashboards to provide meaningful insights to key stakeholders
• Troubleshoot and resolve any system issues, working closely with external Salesforce experts when needed
• Stay up-to-date with Salesforce updates and new features, proactively evaluating their potential impact on our business processes
• Identify, learn, and champion new technologies, innovative software development & delivery methodologies, and new versions of best-of-breed industry products

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5 years of experience on the Salesforce platform
• Proven experience working as a Salesforce Administrator in a fast-paced environment
• Strong understanding of Salesforce architecture and ecosystem
• Must have experience with both Commerce Cloud and Service Cloud
• Strong experience with OMS
• Must have experience in both ERP and WMS integrations
• Familiarity with data migration and data integration between Salesforce and other systems
• Preferred experience with one or both NetSuite and ShipHero
• Solid knowledge of Salesforce configuration and customization, including workflows, validation rules, and process builder
• Excellent problem-solving skills, with the ability to analyze complex data and find innovative solutions
• Experience on development in creating Objects, Triggers, Apex Classes, VisualForce pages, Standard Controllers, Custom Controllers and Controller Extensions
• Experience in customizing the User Interface of Salesforce Platform using Apex Programming, Custom Controllers, VisualForce, CSS and JavaScript
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate and build relationships with stakeholders at all levels
• Experience with security and Sharing rules implementation at object, field, and record level for different levels of organization and also SSO set up
• Certification in one or more of the following preferred, but not required: Salesforce Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce App Builder, Salesforce Platform Developer I, Salesforce Platform Developer II

What we offer you

• Unlimited PTO
• Fully-covered medical, dental, and vision benefits for employees, 80%- covered for dependents
• 401(k) with up to 3% match
• Employee Stock Purchase Program
• Flexible spending account
• 12 weeks paid parental leave for birthing and non-birthing parents
• Generous employee discount
• Employee product library program

No Sponsorship Available: This position does not offer sponsorship for work authorization.

Experience

• Must have experience with Order Management / Inventory
• 5 year(s): 5 years of experience on the Salesforce platform