At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. The Solis team is establishing a dynamic culture of "work hard, play hard" and is looking for the next all-star to add to its roster. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.

The Lead Patient Service Representative is responsible for the operational excellence of the front desk. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Lead Patient Service Representative impacts the profitability of the organization.

Location: Greenville, NC

Hours: Monday - M-F 8-5 pm and occasional Saturdays

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

Service

Understands, demonstrates and promotes the "Solis Way"

Manages daily operations of the front desk

Ensures patients are greeted in a professional manner within 30seconds

Ensures patients are asked "How can I assist you?" 97% of the time

Verifies and or inputs patient information (demographic, insurance and patient contact information) into system 100% of the time

Explains and assists patients with completion of forms on an as needed basis

Scans documents and links to patient medical records on an as needed basis

Explains insurance benefits and collects payments on an as needed basis

Escorts patients and explains dressing area instructions and provides wait times as assigned

Schedules or changes appointments and prepares paperwork for exams or payers on an as needed basis

Ensures exams have required orders and requests and follows up on as needed basis

Generates daily invoice journal and reconciles payments on a daily basis

Proficient in handling calls for general patient questions, i.e. directions, hours of operation, etc.

Refers questions regarding medical results to clinical team member 100% of the time

Maintains confidentiality of patient and team member information 100% of the time

Participates in front office and company training as scheduled.

Team

Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures

Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed

Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover

Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume

Participates in interviews and onboarding process for new team members

Communicates team member coaching and counseling opportunities to Center Director

Completes incident reports on an as needed basis.

Reports harassment and/or discrimination issues to Center Director or HR immediately;

Meets with Manager on a weekly basis to review center activities and needs

Participates in performance evaluation discussions on a 90 day and annual basis.

SKILLS/QUALIFICATIONS:

Strong desire to serve patients

Strong verbal communication and listening skills

Energetic and flexible

Follows direction with focused attention

Manages multiple projects and timelines

Well organized and detail oriented

Exhibits sound judgment

Forms strong working relationships within the team

Identifies additional tasks to be completed and willingly assists others

Strong computer skills using Microsoft Office Suite required

Basic knowledge of RIS software preferred

Typing skills of at least 40wpm preferred

Basic knowledge of medical terminology preferred

Prior cash handling experience preferred

Prior supervisory experience preferred

Minimum of two years' experience in healthcare or patient care required

College coursework preferred.

Powered by JazzHR