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Job Overview: Busy Ophthalmology practice with 10 locations in CT, looking for Bilingual Healthcare Call Center Representative to join our team in East Hartford. The call center customer service associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and provide general office support with a variety of clerical activities and related tasks.
Essential responsibilities include but are not limited to: managing large amounts of inbound calls in a timely manner; route calls to appropriate resources; identify patients needs and clarify information, research issues and provide solutions and/or alternatives, enter patient information into the system and obtain and verify patient demographics. Update existing patient information and scan documentation into the patients electronic chart. Schedules appointments, and verifies insurance benefits and co-payments.
Requirements: Ability to handle call volume with grace and a friendly customer service attitude. Willing to learn new skills within a 6 month time period and be available to work Monday through Friday. Data entry and typing skills, active listening skills, problem solving, solid verbal written, interpersonal and organizational skills. Customer Service and adaptability to differing personality types, ability to multi-task and mange time effectively, team work and maintain confidentiality.
Bilingual (Spanish) writing and speaking skills are required
Ophthalmology experience preferred
Benefits include paid vacation/holidays, health insurance and 401(k) profit sharing
Benefit Conditions:
Work Remotely
This Job Is Ideal for Someone Who Is:
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Supplemental pay types:
People with a criminal record are encouraged to apply
Application Question(s):
Language:
Work Location: In person
Full Time
Ambulatory Healthcare Services
$38k-48k (estimate)
07/28/2023
06/17/2024
solinskyeyecare.com
EAST HARTFORD, CT
25 - 50
2018
$10M - $50M
Ambulatory Healthcare Services
Dr. Alan Solinsky and his staff have been providing advanced eye care to West Hartford and surrounding areas since 1992. Providing a full range of services from pediatric to adult eye care, cataract surgery, glaucoma management, diagnosis of diabetic eye disease, and dry eye management. Our Mission: Provide the highest quality vision services, from a clinical, surgical, and personal perspective to all who seek our care Lead in innovative patient care with highly trained staff utilizing the most advanced technology available Enhance and preserve patients vision throughout their life Answer the ...eye care needs of our patients and community with compassion and respect Strive to efficiently meet the vision needs of each patient by continuously educating staff, technicians, and doctors Exceed the expectations of our patients in all that we do
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