Description

Position: Field Supervisor

Location: Providence, RI

Job Type: Full-Time

About SOLID Surface Care, Inc.

Established in 1996, SOLID® Surface Care is a pioneer in facility care, standing as the largest self-performing facility care company in the US. We're recognized for our innovative cleaning methods, disinfection expertise, and exceptional specialty surface care. Our commitment to sustainability, environmental responsibility, and extending surface life makes us industry leaders. At SOLID, we prioritize our team's growth, offering numerous opportunities for professional development and advancement.

Why SOLID?

• Environmentally-Conscious: We're passionate about green methodologies.
• Career Growth: Offering challenging roles and clear advancement pathways.
• Employee Well-being: Competitive benefits (health, dental, vision, life insurance, 401k, paid holidays & paid time off), flexible schedules, and an open-door culture.
• Learning & Development: Regular training opportunities to hone your skills.

What Will You Do?

The Field Supervisor is a valuable combination of leadership and tactical management experience. This role works closely with Operation Managers and oversees teams in the field. The Field Supervisor provides consistent oversight across multiple clients and teams, which helps ensure quality control and consistency in all aspects of work. They ensure that the teams are completing their assigned tasks correctly and safely, they provide training and feedback where necessary, they ensure client sites are secured and communication handoffs are completed.

Responsibilities Include:

• Supervise work crews in the field ensuring jobs are completed correctly, and complete work when needed.
• Execute operations plan on a weekly and monthly basis in line with SOW and unique client contractual obligations including but not limited to emergency response or after hours work orders.
• Ensure field employees have sufficient knowledge and training to execute jobs to which they are assigned.
• Travel to job sites to prepare for unique or complex jobs by anticipating and handling site logistics and security in advance of work teams arriving or on behalf of work teams onsite for maximum efficiency.
• Perform pre- and post-service walk-throughs of client job sites with or without clients to observe, capture detailed observations of surfaces, including measurements, and record into ERP for useful planning.
• Daily reporting on key metrics and documentation to close out orders nightly including employee hours, materials used, and other site or client specific relevant data in designated channels.
• Drive a SOLID vehicle and work on site performing work inspections and work when needed.
• Ensure safety and regulatory warehouse compliance in accordance with OSHA and company standards.
• Regularly interact with employees and customers, handling complaints, resolving conflict.
• Maintain shop inventory to ensure SOLID office always has 30 days of product stock.
• Maintain “spare parts” sufficient to prevent extended periods of down time due to faulty equipment.
• Support the SOP process meetings to review service levels, performance against schedule, establish checks and balance system to ensure durations and expectations are met.
• Work with Human Resources teams to assist in the interviewing and talent selection process.
• Provide weekly progress assessments for technicians’ professional development and/or remedial training.
• Supervise the organization and cleanliness of storage areas.
• Supervise the accounting of all equipment, disposable and chemical usage.
• Ensure chemicals are labelled correctly at the SOLID office and while on Client sites.
• Lead by example to motivate and encourage technicians.
• Ensure that all safety standards are met on all projects
• Other duties as assigned.

Requirements

• Experience in cleaning and restoring floor coverings such as carpet, tile, vinyl is preferred
• 2 years general supervisory experience.
• 2 years general maintenance or cleaning experience.
• Strong knowledge of SOLID operations, and how the production of service relates to SOLIDs Values and Key Performance Indicators (KPI's).
• Overnight travel to participate in specialized group training events or work out of town client sites.
• Basic computer skills to be able to access timecards, training, and employment information.
• A valid driver’s license and clean background check required.
• Work Environment is primarily indoors in commercial facilities during second and third shifts hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• Bilingual language competency is a plus.

Top Characteristics:

• Ability to travel up to 30% of the time as needed.
• Willing to learn new skills and train others.
• Attention to detail with a craftsman’s eye.
• Be self-driven with strong time management skills.
• Past success with leading teams, technical aptitude, and problem-solving skills.
• The ability to work under pressure to meet set goals and deadlines.
• Excellent Written and Verbal Communication skills
• Ability to uphold the highest ethical standards. Must be an individual of high integrity.
• Ability to multi-task and is deadline driven.

Physical demands include

1. Walking 6 - 8 hours
2. Standing 6 - 8 hours
3. Bending 3 – 6 hours
4. Squatting up to 3 hours
5. Lifting 26 – 50 lbs.