Seeking Onsite IT Support Analyst for MSP!

Ready to tackle tech challenges onsite? Join us! As an IT Technician, you'll provide direct support to one of great clients, troubleshooting and innovating. If you thrive in fast-paced, client-focused environments, let's elevate IT together!

RESPONSIBILITIES

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Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems

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Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s business continuity strategies

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Integrate servers, including database, e-mail, print and backup servers and their associated software into enterprise systems

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Create and maintain documentation as it relates to systems configuration, mapping, processes and service records

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Ensure compatibility of in-house computing systems

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Coordinate and perform in-depth tests, including end user reviews for modified and

new systems

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Monitor and test system performance; prepare and deliver system performance

statistics and reports

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Provide training to end users for all modified and new systems

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Conduct research on software and systems products to justify recommendations

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Perform cost-benefit and return on investment analyses for proposed systems to aid

management in making implementation decisions

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Travel to client sites to install and maintain computer systems and networks, aiming for

the highest functionality

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Review machines completed by Help Desk Analysts

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Escalation point

EXPERIENCE AND EDUCATION

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Proven experience in overseeing the design, development and implementation of software systems, applications and related products

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Proven experience with systems planning and general software management best practices

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Good project management skills

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Excellent written, oral and interpersonal communication skills

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Ability to conduct research into systems issues and products as require

• Ability to communication ideas in both technical and user-friendly language
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creating problem solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Strong client service orientation
• Ability to work in a team-oriented, collaborative environment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Application Question(s):

• This is an onsite role, 5x a week in downtown manhattan, can you commit to this?
• what are your salary requirements?

Experience:

• Help desk: 2 years (Required)
• IT support: 2 years (Required)

Ability to Commute:

• New York, NY 10271 (Required)

Work Location: In person