Description

JOB SUMMARY: 

The Clinical Research Assistant is responsible for supporting the research staff such as preparing the laboratory/exam rooms, processing research patients, taking vitals/samples and organizing data. As a partner with the Certified Medical Assistants, the position will also work in the capacity of a MA while not performing clinical research duties.

Essential Functions, Duties & Abilities

Clinical Research:

· Assist in recruitment of prospective study participants including screening, consenting and surveys.

· Maintains clear, concise, accurate and legible records.

· Conducting in depth interviews.

· Collecting data/checklists to assess intervention fidelity.

· Interacts with regulatory bodies and maintains regulatory documents.

· Maintains regular interaction with investigators.

· Assists with all other aspects of the study conduct as needed.

· Maintains confidentiality with regard to patient information and other sensitive information.

· Conforms to clinic’s stands of performance and conduct, including those pertaining to patient rights.

· Additional duties as assigned.

Medical Assistant:

· Perform medical assisting procedures under supervision of physician.

· Assist physician in exam rooms.

· Escort patient to exam rooms, interview patients, measure vital signs, including weight, blood pressure, and bladder scan and document all information in patient’s EMR.

· Give instructions to patients as instructed by physician.

· Insure all related reports, labs and information available in patient’s chart prior to their appointment.

· Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.

· Take telephone messages and provided feedback and answers to patient/pharmacy/physician calls.

· Triage and process messages from patients and front office staff to physicians.

· Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)

· Maintains patient confidentiality and follows HIPPA Guidelines

· All other duties a assigned by Physician or Practice Director. 

· Additional duties as assigned.

Skills & Abilities

Technology Skills: Knowledgeable with Word and Excel spreadsheets; Proficient interpersonal, keyboarding, and organizational skills; Proficient use of computers, scanners, printers, multiple line phone system, faxes and other office equipment.

Adaptability/Flexibility: Able to multi-task, be detailed oriented, problem solve and prioritize responsibilities; able to adapt to constantly changing circumstances while maintaining a professional perspective; engages in continuous learning, adjusts the application knowledge, skills and abilities while addressing new challenges as contextual realities change; demonstrates efficient use of time and ensure work is accurate and of high quality.

Customer Service: Demonstrates excellent communication and telephone etiquette skills; able to establish and maintain effective working relationships with patients, colleagues, physicians and the public; successfully manages interactions with challenging or difficult people.

Teamwork: Work well both independently and as a team member; readily shares information, knowledge and personal strengths; seeks to understand and build on differing perspectives of others to enhance team efficiency and quality outcomes; is courteous, tactful and has a team spirit; readily able to communicate in a clear, concise, effective and timely manner. Is able to communicate in a verbal or written manner; able to display well developed listening skills.

Work Environment:

Work is performed in a fast-paced, high volume, office environment. It is necessary to type and view computer screens for long periods. Work involves frequent contact with staff members, physicians, and other professionals. Interaction with others is constant and interruptive. Must be able to work with minimal supervision with the ability to problem solve and make sound decisions. Occasional evening and weekend work. 

Mental/Physical Requirements:

· Work may require sitting for extended periods of time; also stooping, bending and stretching.

· Work may be stressful at times. 

· Must be able to lift 20 pounds at a time.

· Requires manual dexterity sufficient to operate a computer keyboard, operate a calculator, telephone, facsimile machine, photocopier, and other office equipment as necessary. 

· Requires normal range of hearing and eyesight. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this Position. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Education, Experience and Qualifications

· High School diploma; prefer an associate degree for clinical research work.· Must hold a current Certified Medical Assistant certification in Washington, or be able to obtain a Registered Medical Assistant certification in Washington.· General understanding of medical terminology.· Professional attitudes sufficient to demonstrate honest, ethical and compassionate behavior, take responsibility for own actions and be forthright about errors or uncertainty, display flexibility, function effectively under stress, adapt to changing environments, and function as an active, cooperative member of the health care team.· Efficient at multi-tasking.· Team player that can work well on own without constant supervision.

Preferred Qualification

· Prior work experience in a direct patient care setting preferred.· Experience with EPIC software preferred but not essential.· Knowledgeable and proficient in computer applications (Excel/Word), with the ability to learn new software programs and expand knowledge on new computer systems.