Position Overview

The Operations Administrator keeps the office moving by providing outstanding customer service, supporting the estimators by qualifying leads and scheduling estimates, and by maintaining the flow of office activity. The role requires a high level of organizational skills, a passion for supporting a talented team to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys interacting with customers, can organize multiple jobs simultaneously, and is passionate about getting the job done effectively while contributing to a positive team environment.

Key Job Responsibilities

Customer Service

• Ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner. Accurately route inbound communication to the appropriate individual for assistance.
• Support the work of the estimators by qualifying customers based on geography and rough scope of work, creating new job records, and entering pertinent information as leads are received via the internet and phone calls.
• Help the estimators by sending professional-looking film sample packets to customers.

Office Support

• Using online tools including CRM, and in-house software, manage job document trail including COIs, POs, contracts, vendor paperwork, safety paperwork, etc to ensure jobs can be scheduled and closed out efficiently.
• Confirm appointments, send reminders, and follow up with customers regarding scheduling.
• Accurately track work per installer, support the billing team, and submit warranty registrations with suppliers.

Teamwork

• Seek opportunities to help other office team members experiencing high volumes of work by learning other aspects of the Operation and stepping in as needed.

Job Requirements

• Responsive and friendly customer service
• Effective organization of multiple concurrent jobs
• Attention to Detail
• Follow through.
• Strong written and verbal communication skills
• Familiarity working with online tools like g-suite, pipedrive, slack
• Knowledge of window film is a plus but training will be provided

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Farmingdale, NY 11735 (Required)

Work Location: In person