Job Title: User Services Analyst III

Job Location: New Orleans, LA 70118

Onsite Requirements:

• Mac support
• Deskside hands-on IT support
• Basic network troubleshooting

Job Description:

• The User Services Analyst III provides insightful and comprehensive user support to the client community through an array of technological tools at their disposal.
• The User Services Analyst III maximizes customer support by thoroughly and efficiently identifying client needs.
• This position will lead to on-site support endeavors, advanced phone assistance, remote desktop, and/or high-level Windows or Mac support.
• The User Services Analyst III utilizes a robust IT user-oriented skill set to maintain and develop tracking, reporting and support systems.
• The USA Ill proactively collaborates with other IT analysts and IT staff to implement and improve services, deliver advanced educational resources, and identify appropriate technology solutions.
• The role relies on strong technology, leadership, management, and communication skills to assist Senior IT Leadership in meeting the core goals of customer service and technical support.

Required Knowledge, Skills, and Abilities:

• Excellent written and verbal communications skills with ability to communicate verbally and in writing with both non-technical end-users and technical staff required.
• Ability to work both independently and as part of a professional decision-making team.
• Ability to use configuration, encryption, and deployment tools such as Microsoft System Center Configuration Manager (SCCM), Intune, Autopilot, and Endpoint Management tools.
• A strong understanding of computer networks, Azure Active Directory, and basic security principles.
• Ability to learn new technologies, techniques and solve problems quickly and efficiently.
• Commitment to customer service.
• Ability to troubleshoot desktop issues remotely or in-person.
• Ability to prioritize and complete multiple time sensitive tasks to completion.
• Working experience with scripting tools such as PowerShell
• Must be in the New Orleans area.
• Be available to participate in an on-call rotation.
• Ability to lead deployment projects.
• Required Education and/or Experience.
• 5 years' experience working in a Windows and Macintosh operating system desktop software and server support environment.
• 3 years of Configuration Management and deployment at scale

Preferred Qualifications:

• Macintosh configuration deployments tools and best practices
• Experience with incident management tools such as Service Now
• A
• Network

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire s. **