Job Title: Site Reliability Lead

Job Location: Marion NC 28752

Onsite Requirements:

• 5 years of experience in manufacturing IT operations
• Understanding of Industry 4.0 and connected devices in the manufacturing space
• Experience working in a multicultural and global environment.

Job Description:

• The IT Site Reliability Lead is responsible for ensuring that all IT services, solutions, and operations are delivered with quality, timeliness, and reliability.
• This role will require a combination of technical, analytical, and problem-solving skills, and works closely with IT and business leaders at the site, at Global IT Centers, and at locations around the world.

Essential Duties and Responsibilities

• Deliver site IT services in line with quality, reliability, and cost expectations.
• Responsible for Margin Improvement Projects delivery.
• Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed.
• Ensure that critical site applications are available, patched, backed up and supported by business and IT owners.
• Drive adoption of enterprise digital technologies, methodologies, and solutions.
• Down the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
• Collaborate with supporting partners and IT teams including onsite support, remote desktop support, TCS to maintain IT site reliability targets.
• Develop and maintain site reliability targets that support the site's compelling business need (CBN).
• Improve site digital literacy, organization change management and IT updates as required to support enterprise initiatives.

Qualifications and Experience:

• 5 years of experience in manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
• IT software or hardware implementation experience.
• Proven experience working across functions and levels to drive site level IT results.
• Work in a multicultural and global environment.
• Self-learner, self-starter.
• Provide training and knowledge sharing.
• Education and/or Experience
• Bachelor's degree in computer science, Telecommunications, or related field preferred or relevant work experience.
• Understanding of Industry 4.0 and connected devices in the manufacturing space.

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **