About the role Are you excited about working for an FFRDC focused on areas critical to national security? Do you want to join a collaborative team that develops, deploys, and uses best-in-class hardware, applications, and networks to enable end-to-end safe and secure systems? If so, we want you for our team, where you’ll be part of an exciting and impactful culture of collaboration that delivers timely and high-quality results. We’re looking for an elite, DoD Clearance-eligible, system administrator to help build and maintain reliable safety-critical networks. We need a technology-focused team member who has experience with both Windows and Linux operating systems, security management, and backup recovery. You’ll manage sensitive and secure networks and help enable the software development team to solve difficult software problems that our government faces. What you’ll do Perform administration duties for Microsoft Windows 10/11 workstations and Windows Server 2016/2019 servers, Redhat Enterprise Linux 9, and Ubuntu 22. Perform IT customer support (helpdesk) functions including troubleshooting, ticket resolution, and data transfers. Perform basic configuration control and installation functions related to adding new clients to existing networks. Assist in configuring computers, installing software, creating, and maintaining file sharing capability and electronic mail, and diagnosing hardware and software operational issues to include troubleshooting network problems and implementing patches and fixes to solve network issues. Assist in hardening Microsoft and Linux operating system workstations and servers. Perform security functions such as vulnerability scanning, penetration testing, and creation of backups for critical data in accordance with JSIG and Risk Management Framework (RMF). Perform backup and restore for systems and servers. Perform administrative support, and user training on VTC systems. Who you are A BS degree in a technical field with 3 to 10 years relevant experience. (MS preferred). Candidate must possess a current Security CE certification sponsored by Computing Technology Industry Association (CompTIA) in compliance with DoD 8570.1-M. Be able to show progress toward timely completion of Continuous Education to maintain the certification. Candidate Preferred Skills: Network cabling installation & termination (CAT-5/6 & Fiber-optic SC/LC connectors). Proficient in client configuration and user account administration. Experience with troubleshooting desktop operating systems and network connectivity issues, as well as application support. Proficient in hands-on administration of Microsoft Windows-based systems (e.g., group policy, security settings, registry settings, etc.), as well as RedHat Enterprise Linux systems. Experience installing, configuring, operating, maintaining, troubleshooting, and patching/fixing networks. Experience with configuring one or more of the following: VMware, Microsoft Dynamic Host Configuration Protocol (DHCP), Domain Name System(DNS), and Active Directory; Microsoft Exchange; networking computing systems (hardware and software) over a wide range of network topologies, including special point-to-point, Wide Area, and Local Area; knowledge of network systems architectures and client/server computing modes; information security issues as applied to maintaining system availability, confidentiality, and data integrity. Be extremely well organized and capable of working in a highly classified/complex computer environment. Able to work well with others. Able to communicate effectively in English, both verbally and in writing. Experience with patch management utilizing SCCM/WSUS Security Controls and continuous monitoring of systems and servers. Experience with Trellix EPO server to include definition files deployment for network and stand-alone systems. Experience with SCAP, STIG and vulnerability scanners tools. Must have advanced DOD program experience. Computer hardware installation and configuration required on a regular basis, sometimes involving transport of heavy objects (typically under 100 lbs.) short distances, use of hand tools, et cetera. Carrying of light objects (< 20 lbs.) for longer distances (intra-campus; 2-3 city blocks) may also be required. You are willing to work 100% of your week onsite at either an SEI or customer facility, with evening/weekend hours may be periodically required in order to perform service outside of normal operating hours, however rare. You can pass a background check and obtain and maintain an active Department of Defense security clearance. Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity. You’re willing to travel (25%) outside your office location to other SEI offices, sponsor sites, conferences, and offsite meetings. Who we are The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Its core purposes are to help organizations improve software engineering capabilities, advance cybersecurity methods and technologies, and bring the discipline of software engineering to AI systems. Learn more about Careers at the SEI. Our benefits Our benefits philosophy encompasses three driving riorities: choice, control, and well-being. Through Carnegie Mellon University, the SEI offers a wide range of competitive employee benefits, including comprehensive health insurance, tuition benefits, generous time off, and a robust retirement savings policy to name a few. To learn more, visit these resources: Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world. Benefits at Glance to get a listing of all employee benefits. Staff Member Benefits to get detailed information about benefits for employees who are not faculty. Why work here? Join a world-class organization that has significant impact software in government. Work with cutting edge technologies and experts to solve tough problems for the government and the nation. Publish your research, attend or present at prestigious events, and enjoy annual professional development opportunities. Get an 8% monthly contribution for your retirement plan without having to contribute to it yourself. Get tuition benefits to attend classes at Carnegie Mellon University for you and your dependent children. Get access to university resources, including campus fitness facilities, mindfulness programs, childcare, free transportation on the Port Authority Transit System, and more. Enjoy paid parental and military leave. Qualify for relocation assistance. Work in the heart of Oakland, a few blocks from the Carnegie Mellon University and the University of Pittsburgh. Location Pittsburgh, PA Job Function Software/Applications Development/Engineering Position Type Staff – Regular Full time/Part time Full time Pay Basis Salary More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance Always focused on the future, the Software Engineering Institute (SEI) advances software as a strategic advantage for national security. We lead research and direct transition of software engineering, cybersecurity, and artificial intelligence technologies at the intersection of academia, industry, and government. We serve the nation as a federally funded research and development center (FFRDC) sponsored by the U.S. Department of Defense (DoD) and are based at Carnegie Mellon University, a global research university annually rated among the best for its programs in computer science and engineering. Our people apply special knowledge and skills and are part of an elite research university. We perform research and apply our expertise every day to foresee problems and exploit opportunities in software engineering, AI engineering, and cybersecurity. Quality software that is secure will control the future. At CMU SEI, we are engineering that ever-greater software-fueled future. Need Help? For technical assistance, email hr-help@andrew.cmu.edu or call 412-268-4600. If you are an individual with a disability and you require assistance with the job application process, please contact Equal Opportunity Services by emailing employeeaccess@andrew.cmu.edu or calling 412-268-3930.