LPN- NURSE TRIAGE

Seeking a Licensed Practical Nurse Triage for our Central Services team.

Office hours are typically 8-5, Monday through Friday.

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

Clinical Duties

• Performs telephone triage in a professional, polite, and friendly manner.
• Maintains workflow to be as efficient as possible.
• Records patient data and sends messages to Providers.
• Informs patients about delays and wait times in a polite and friendly manner.
• Submits electronic prescriptions and makes other patient calls as directed by providers.
• Requests and evaluates lab tests as indicated by patient status and practice protocol.
• Schedules patient tests, procedures, hospital admissions and appointments to follow-up on receipt of test results as applicable.
• Escalates any unusual patient behavior to the provider as appropriate.

Patient Education

• Instruct patients and families regarding medications and treatment.
• Supports positive self-care activities for patients.
• Assists with delegated patient education, including but not limited to distributing educational literature.

Record Requirements

• Documents all activities/interventions, patient/family responses and medication dispensed or prescribed in medical record.
• Performs other administrative duties such as typing, filing, faxing, reception, etc. as requested by supervisor or provider.
• Schedules, coordinates, and reschedules patient appointments as needed.

REQUIREMENTS:

High school diploma or GED and graduate of an approved school of nursing.

EXPERIENCE:

Previous experience in a medical office or healthcare setting is desired but not required.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid license to practice in the state of employment and current CPR certification required.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!