SODEXO LIVE! POSITION DESCRIPTIONS
HOSPITALITY LEAD - QUICK SERVE

Section 1: Identifying Information

Position Title: Hospitality Lead - Quick Serve Job Group: Operations

Reports to: Hospitality Assistant Manager, Hospitality Manager Job Code: 84DT1Q

Approvals: Hospitality Assistant Manager, Hospitality Manager Status: Full/Part-time Hourly

Section 2: Position Purpose

A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!’s Quick Serve menu.
Style of service may be either grab-and-go, restaurant-style or in-seat service format.

The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle monetary transactions and are responsible for maintaining Sodexo Live!’s standards for cleanliness and sanitation.

Section 3: Responsibilities, Supporting Actions, and End-Results

Major Responsibility: Support servers and act as a role model in providing outstanding service to all
Quick Serve customers.

Supporting Actions:

• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick

Serve locations at start and close of business.

• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve department employees and management.
• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;

Demonstrate Sodexo Live! standards for guest service.

• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to;

Immediately alert Security of any suspicious activity.

• Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information regarding guest complaints and/or feedback to ensure that customer needs are always met;
• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!’s standards for sanitation and safe food handling.

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• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.
• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
• Perform other tasks and duties from time to time, as directed.

End Results: Guests receive an E3 experience; Operations run smoothly and efficiently; Profitability is maximized; All Sodexo Live! standards for guest service, safety, sanitation and product quality are met;
Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved.

Essential Function: Yes Percentage: 50%

Major Responsibility: Process sales transactions according to Sodexo Live! standards.

Supporting Actions:

• Learn and utilize operational procedures for POS system and register to efficiently process guest purchases; Assist in training of fellow servers, as directed
• Follow all guidelines for collecting payment, including credit card transactions and proper cash handling.
• Verify bill authenticity.
• Follow all guidelines for responsible sales of alcoholic beverages.
• Work with Quick Serve Supervisors to perform refunds and voids in accordance with Sodexo Live!’s policies.
• Continuously verify register drawer to maintain proper balances at all times.
• Prepare cash and receipts for Supervisor/Manager to review; Prepare drops.

End Results: Register transactions are seamless; Loss is mitigated.
Essential Function: Yes Percentage: 35%

Major Responsibility: Implement, support and maintain standards for workplace safety at all times;
Ensure fellow servers are working in a safe manner.

Supporting Actions:

• Wash and dry hands frequently.
• Utilize box cutters for opening boxes.
• Utilize proper lifting procedures; Utilize a hand truck or cart to transport large items and ask for assistance when necessary.
• Do not move too quickly or run through Quick Serve or kitchen areas.
• Move cautiously near corners and when carrying things; Report any blind corners, problem floor surfaces, or hazardous areas.

End Results: Accidents and incidents are prevented; Loss is mitigated.

Essential Function: Yes Percentage: 15%

Section 4: Decisions free to make and decision that depend on positions advice

Decisions free to make:

• Organization of on-going work activities.
• Methods for completion of day-to-day tasks.
• Actions that enhance the customer experience.

Decisions that depend on positions advice:

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• Approval of any matter with a cost or expense implication.
• Actions outside of established policies and procedures.
• Actions that could involve significant organizational risk.
• Actions that could negatively impact the guest experience.
• Actions that impact productivity.

Section 5: Dimensions

A Hospitality Lead - Quick Serve will typically be assigned to a single facility with the necessity to work in various stations or locations within that given unit. Receives a significant level of supervision with instructions given for routine work and detailed instructions given for new lines of work or special assignments. Has minimal latitude for independent decision making.

Section 6: Job Qualifications/Skills

Required:

• High school diploma or equivalent.
• TIPS or TEAM trained or equivalent.
• Of age to sever alcoholic beverages, based on state requirements.
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Ability to perform simple mathematical calculations, to include addition, subtraction, multiplication and division.
• Ability to utilize a calculator, change counters and manually count and accurately make change for transactions involving large sums of money.
• Ability to work well independently.
• Ability to work well in a high stress, fast paced environment.
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
• Technology aptitude for working with POS and digital register.
• Strong skills for providing guest service with keen ability to connect easily with customers.
• Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends and holidays.

Other Requirements:
Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold climates (workstation to coolers). Hours may be extended or irregular to include nights, weekends and holidays.

Must be able to meet the following requirements with reasonable accommodation:

• While performing the duties of this job, an employee is regularly required to stand for prolonged periods of time.
• The employee must be able to use hands to finger, handle, feel, reach with hands and arms, and taste or smell.
• The employee is occasionally required to stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 50 pounds, and carry approximately 20 feet.
• Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• While performing duties of this job, the associate is frequently exposed to moving mechanical parts and extreme heat.
• Employee must be able to perform repetitive motions.

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• The employee is occasionally exposed to wet and/or humid conditions and extreme cold.
• Employee must be able to work in a cold environment – such as when working in walk-in refrigerators.
• The employee frequently has hands in soapy water and/or cleaning and sanitizing chemicals.
• Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Employee must be able to operate in an environment with moderate to high noise
• Employee must have the ability to walk with non-skid shoes at all times.

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SODEXO LIVE! TRAINING STANDARDS
HOSPITALITY LEAD - QUICK SERVE

Section 1: Identifying Information

Position Title: Hospitality Lead - Quick Serve Job Group: Operations

Reports to: Hospitality Assistant Manager, Hospitality Manager Job Code: 84DT1Q

Approvals: Hospitality Assistant Manager, Hospitality Manager Status: Full/Part-time Hourly

Section 2: Required Behavioral Attributes
*
_ *Focus on the Customer

• Seek to understand the internal/external customer and meet the needs of both the customer and business
• Demonstrate the ability to apply technical, professional or product expertise

Attention to Detail
*_

• Ensure that work meets the highest standards

Foster Teamwork

• Work well in a team environment

Improve Continuously

• Constantly assess and adapt current practices to perform a task better, faster or more efficiently

Think Creatively

• Develop innovative approaches and imaginative solutions that meet organizational needs

Build Strong Relationships

• Foster trust and cooperation among coworkers, customers and suppliers
• Develop and sustain personal contact in order to provide mutual benefit

Share Information

• Provide information so that coworkers, customers and suppliers understand and can take action

Drive for Results

• Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives

Section 3: Knowledge, Skills and Abilities

• Ability to maintain a profession, friendly and approachable demeanor, appropriate for a service- oriented environment.
• Persuasive skills and natural sales aptitude with ability to quickly connect with diverse customer base.
• Knowledge of sanitation procedures, to include basic concept of food safety, personal hygiene and health.
• Ability to safely use chemical solvents, agents and solutions for effective cleaning and disinfection.
• Bound by time restriction and efficient in handling the different tasks within the stipulated time period.
• Ability to anticipate needs throughout the shift.
• Ensure prompt, quality service is provided.
• Ability to routinely and consistently apply attention to detail to work tasks.
• Ability to maintain a pleasant disposition and function efficiently in a fast paced and high pressure work environment.
• Ability to work long hours standing in one area and around extreme heat to perform essential job functions.
• Self-motivated, organized, fast and even-tempered.
• Willingness to learn; Ability to follow directions accurately and develop own skills.

Must complete established core, compliance and elective training requirements for Hourly level staff.

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Job Types: Part-time, Seasonal

Pay: From $14.00 per hour

Expected hours: 10 per week

Experience level:

• 1 year

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Birmingham, AL: Relocate before starting work (Required)

Work Location: In person