WHO WE ARE

Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live!, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. Let's go Live! together.

Location: We are seeking an Event Manager for the Plimoth Patuxet Museum.

Telling the iconic story of Plymouth Colony, Henry Hornblower II started the Museum in 1947 as two English cottages and a fort on Plymouth's historic waterfront. Plimoth Patuxet offers powerful personal encounters with history built on thorough research about the Wampanoag People and the Colonial English community in the 1600s. Today, Plimoth Patuxet provides an engaging and experiential outdoor and indoor learning environment. The permanent exhibits tell the complex and interwoven stories of two distinct cultures - English and Native. The main exhibits are enhanced with an exciting menu of special events, public programs and workshops that offer a rich and diverse exploration of the 17th-century.

POSITION TITLE: Hospitality Supervisor- Catering (Event Manager)

DIRECT SUPERVISOR: Dir. of Operations, Catering Sales Manager

RESPONSIBILITIES: Responsibilities include but are not limited to:

• Follow Banquet Event Orders (BEO) as outlined; Confer with Catering Sales Manager to ensure clear understanding of all event specifications.
• Collect and/or coordinate delivery of necessary supplies and equipment to event site; Double check china, glassware, sliver, linen and other supplies to BEO specifications.
• Ensure assigned work area is clean and properly maintained; Conduct pre-function walk-thru of all event spaces.
• Ensure that all servers are present, in proper uniform and that all are well groomed.
• Train, delegate and assign responsibilities to servers; Ensure understanding of set-up, flow of event and service details based on instructions set forth in the BEO.
• Provide consistent floor supervision during events; Monitor flow of service and maintain continuous communication with kitchen.
• Ensure that servers are assigned meal breaks and that proper time and attendance procedures are followed.
• Enforce sanitary practices for food handling throughout all dining areas.
• Ensure proper sale and service of alcoholic beverages at catered events; Monitor activities of bar staff to ensure that all served guests are of legal age; Control and monitor security of cash and liquor inventory.
• Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that no guest leaves unhappy.
• Coordinate the disposal or safe storage of leftover event food as prescribed by the Manager or Chef.
• Accomplish operational mission by completing work in a proactive and efficient manner.
• Apply consistent focus on the internal customer by paying close attention to detail in the performance of all tasks.
• Review staff’s work for accuracy, service quality, friendliness, timeliness and adherence to prescribed procedures.
• Communicate with management, Staff, internal departments and external agencies, as necessary.
• Assist fellow employees in other departments; Serve as an information resource for the unit and provide education on catering processes as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Confer with Director of Operations regarding problem areas; Make recommendations for increasing efficiency and for changing procedures.
• Act as a positive role model for new catering department employees.
• Perform other related duties, tasks and responsibilities as required from time to time

JOB QUALIFICATIONS & RELATED SKILLS

• High school diploma or equivalent.
• 1-2 years supervisory experience in a food service environment preferred.
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Ability to work well independently.
• Ability to work well in a high stress, fast paced environment.
• Ability to perform mathematical calculations, to include addition, subtraction, multiplication and division.
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
• Technology aptitude for working with automated inventory system.
• Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends and holidays.

REQUIREMENTS

• Proficient in Computer skills – Microsoft Office
• Require availability to work flexible hours and weekends
• Exceptional organizational, multi-tasking, written & verbal communication skills
• Collaborate with all departments and foster team environment

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends only

Experience:

• Events management: 1 year (Required)
• Customer service: 4 years (Required)

Work Location: In person