Key Client Success Manager

Location: Charlotte, NC

Job Type: Full-time

Salary: $50,000 - $70,000

About Us

Society Awards is the premier designer and manufacturer of high-end custom awards. Our clients include some of the most prestigious awards in the world, including the Emmys, Golden Globes, MTV Awards, YouTube Awards, BET Awards, The Voice Award, and Billboard Awards. We also work with Fortune 500 corporations, world-renowned artists like Jeff Koons and David Yurman, and nonprofits working to change the world. From concept to craftsmanship, and packaging to logistics, we deliver luxury service and unmatched expertise. When you work with Society Awards, you’re working with the very best.

Job Description

Ever wonder who makes the awards for the famous award shows? Maybe you haven’t, but we make most of them! Everything at Society Awards flows through our Accounts Team, the white-gloved Concierges to all of our programs, and we’re looking to expand. It’s not just red carpet events, but also amazing corporations that you use every day, famous brands, technology and social media companies, fashion brands, sports, everything where a luxurious award may be wanted. We are actively seeking a Key Client Success Manager that will report directly to the VP of Sales and be responsible for providing dedicated service to one of our large key accounts. We are looking for someone who is organized and able to be diligent in overseeing the production and shipping of awards. This person will be communicating directly with the client on a regular basis and must be professional, warm, and great with client relations.

What You’ll Be Doing

• Following the daily process to gather new winner information from the client, proofing personalizations, and submitting to our Production Team.
• Working closely with the client including weekly meetings and communications with their global partners.
• Following up on any product shipment delivery exceptions and working with our team at UPS and FedEx to ensure delivery.
• Direct and frequent communication with YouTube Creators regarding award reorders or other general questions.
• Deliver excellent customer service to one of our key clients

Requirements

• Successful Account Management experience with 3 years managing projects
• Bachelor’s Degree

What Makes You Great for This Role

• You are process driven and enjoy paying attention to every detail. You can’t rest with a box unchecked or something undone, having everything go according to a set process makes you feel at ease
• You have a strong attention to detail and are great at project management
• You are customer-centric and know how to successfully bring a project to fruition.
• You have the ability to effectively manage customer expectations - saying no and guiding them appropriate - while delighting them with an amazing experience.
• You love taking ownership and are highly resourceful, practical, and focused.
• You like to get things done and you won’t stop until you’ve succeeded. You have a strong work ethic and demonstrated ability to achieve results.
• You are an agile thinker and quick learner - you are able to connect the dots, process information quickly, and have a strong desire for growth and self-improvement.

Benefits

Health Insurance premium paid for in-full

Dental Insurance

Vision Insurance

Major Holidays Off (12 Total)

15 Days PTO

401k Plan

Summer Fridays

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 2 years
• 3 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Charlotte, NC 28203: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Account management: 2 years (Preferred)

Work Location: Hybrid remote in Charlotte, NC 28203