1 Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin) Job in San Dimas, CA

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Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin)

SoCalGas

San Dimas, CA | Part Time

$45k-56k (estimate)

11 Months Ago

Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin)

SoCalGas San Dimas, CA

$45k-56k (estimate)

Part Time | Utilities 11 Months Ago

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SoCalGas is Hiring a Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin) Near San Dimas, CA

Southern California Gas Company is searching for part-time Customer Service Representatives who have a good command of the English language and are also fluent in Cantonese, Korean, or Mandarin. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.
Customer Service Representative

CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.

Essential Duties and Responsibilities

Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation.
Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
Maintains knowledge of changing company policy and procedures
Effectively promotes products and services that meet customer needs
Strives to provide a superior customer experience that focuses on first-call resolution
Demonstrates a learning attitude focused on innovation and continuous improvement.
Has an overall positive presence in the communities that we serve
Possesses a mature and self-confident attitude
Naturally possesses a high energy level and demonstrates strong dependability
Embraces a strong work ethic and enjoys working in a fast paced and changing environment
Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.

Physical Demands

Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.

Environmental Conditions

Office environment with some noise generated by co-workers; telephone contact with customers.

Minimum Qualifications

Previous customer contact experience
Ability to operate a computer and peripheral equipment
Must possess and maintain a valid California Driver’s License with acceptable driving record.
Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test
Qualify through a panel interview
Fluent in English and one of the following languages – Cantonese, Korean, or Mandarin
Successfully complete formal Customer Service Representative training

Southern California Gas Company is an Affirmative Action and Equal Employment Opportunity employer and considers all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.