Description

Reports to: Assistant F&B Manager, F&B Manager, Assistant F&B Director, F&B Director

Supervises: Servers, Bartenders, Assistant Servers, Hosts, and Food Runners

Classification: Non-Exempt

Job Summary

Provide supervisorial food and beverage service to the club members and guests within all outlets.

Essential Functions

Leadership

• Promotes a positive food and beverage culture.
• Responsible for opening and closing of all food and beverage outlets.
• Train and develop staff on steps of service and department standards
• Responsible for filling out and distributing the end of day report.

Service

• Provides food and beverage service according to the club’s standards.
• Provides immediate attention to all members and guests upon seating, distributes menus.
• Fills glasses with ice water and suggests menu items.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Checks back to ensure member and guest satisfaction.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee, and after-dinner drinks.
• Presents the bill.
• Handles all member charges and credit card charges as prescribed by standard operating procedures.
• Thanks members and guests; invites them to return.
• Performs assigned side work.
• Extensive menu knowledge
• Ability to perform wine service tableside
• Extensive knowledge of club steps of service
• Knowledge of beer, wine & spirits
• Receives and resolves complaints applicable to the outlet or event.

Safety and Sanitation

• Keeps all areas and outlets clean and organized.
• Clears, cleans, and resets tables that have been vacated.
• Performs clean-up and closing duties as assigned by management.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Knowledge of and ability to perform required role during emergency situations.

Other Functions

• Advises management of any complaints as soon as they occur.
• Ability to time the service of each course.
• Learns members’ names and their special preferences.
• Completes other appropriate assignments made by the Assistant Food and Beverage Manager, Food and Beverage Manager, Assistant Food and Beverage Director, or Food and Beverage Director.

Qualifications

Education and/or Experience

• High School diploma or GED preferred.
• Two years of supervisor experience preferred.

Licenses and Special Requirements

• Food safety certification.
• Of legal age to serve alcoholic beverages.
• Alcoholic beverage certification preferred.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
  and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid, and noisy environments.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.

Full-time benefits include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay.

All Employees Receive the Following Benefits:

• Potential Housing
• 401k
• 60% Discount on RFTA Bus Passes
• Restaurant Discounts
• Retail Discounts
• Free On-Site Parking
• Employee Meal, Golf, Tennis, and Gym Usage
• Employee Wellness