Description

PURPOSE

To provide superior guest service by promptly greeting and welcoming all guests to 12 Moons, taking and delivering beverage orders, pre-bussing and resetting the tables.

Responsible for a high level of guest service per WA State liquor laws and guidelines.

SUPERVISORY SCOPE

None

ESSENTIAL DUTIES / RESPONSIBILITIES

• Greet Guest at the table, take beverage order, deliver beverages, run food, answer questions, and provide recommendations to Guest(s).
• Pre-bus tables continuously removing dirty dishes; and refill beverages.
• Upsell at the appropriate opportunity to increase sales.
• Knowledge of menu items, ingredients used, and daily specials.
• Clean table and surrounding area after guests leave, then reset table.
• Utilize and implement MAST training to prevent and recognize potential alcohol related concerns.
• Complete daily and weekly assigned stocking and cleaning duties.
• Clean wait stations, floors, and walls during and after shift.
• Provide support to Team Members whenever needed.
• Other duties and responsibilities as assigned.

Requirements

Education and Experience :

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year Restaurant experience or three (3) months internal Fast Track Program completed.
• One (1) year Guest Service experience.

Skills and Abilities :

• Ability to stand, walk, stoop, bend, reach and stretch for extended periods of time.
• Ability to perform light lifting, up to 25 pounds.
• Ability to visually observe work area.
• Ability to effectively communicate in English (orally and in writing).
• Ability to memorize.
• Proven knowledge of alcohol service.

Snoqualmie Casino exercises Snoqualmie Tribal Member / Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).

You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for Security, Surveillance and DOT panel testing is required for Transportation positions.

All other positions are subject to pre-employment testing, excluding marijuana.

Last updated : 2024-02-23