The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.

Responsibilities:

• Supervise drivers in directions and immediate situations.
• Coordinates dispatching of drivers by receiving and transmitting radio calls.
• Inputs and retrieves computer data quickly.
• Answers questions and provides information to the drivers and clients over the telephone.
• Makes entries into automated computer system.
• Maintains accurate, up-to-date files and logs.
• Assists drivers in ensuring clients are delivered in a timely manner.
• Assemble schedules for the following day of service
• Clearly document all cancellations and no shows.
• Assist in other departments as needed
• Effectively communicate any problems or issues with managers as situations arise

Qualifications

Pre-Requisites (experience/training/education/certifications):

CDL required

Paratransit experience highly preferred

High school degree or G.E.D.

At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.

• Effective oral and written communication skills.
• Excellent organization and multi-tasking skills
• Ability to effectively interpret contract rules and requirements
• Ability to effectively decipher maps
• Demonstrated excellent written and oral communications and organizational skills.
• Bilingual English and Spanish

PERSONAL QUALITIES

Must have a pleasing personality and ability to get along with adults. Ability to deal effectively with a wide variety of personalities in situation requiring diplomacy, friendliness, confidentiality, poise, tact and good judgment.

PHYSICAL ABILITIES

Must be able to pass pre-employment.

LICENSES

 CDL