Welcome to 2023 Season! 

Hiring Events schedule is as follows:

Schedule of hiring events will be updated soon.

Location:

Port Everglades Admin Building 

1850 Eller Dr. 

Fort Lauderdale, FL 

Benefits Provided: 

• Fun servicing Princess Cruises, Viking Cruises and Holland America Line
• Cruise Discounts*
• Part Time position 
• Pay rate of $15.50 per hour
• Flexible Schedules 
• TWIC Reimbursed by SMS*

BASIC PURPOSE: This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

· Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest. 

· Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas. 

· Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly. 

· Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests. 

· Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. 

· Escorts and monitors guests pending boarding status or requiring additional documentation. 

· Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established. 

· Assists guests with locating luggage and completing lost luggage forms, when necessary. 

· Reviews and verifies validity of all travel documents presented by guests for check-in. 

· Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed. 

· Provides guests with stateroom keys and pertinent boarding information, according to department manual and training. 

· Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel. 

· Performs other job related duties as assigned. 

 Education:

· High School Diploma or equivalent.

Experience: 

· Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. 

Knowledge, Skills & Abilities: 

· Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.

· Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions. 

· Good organizational and customer service skills.

· Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups. Required to be available on weekends, after hours, and on short notice, as requested by management.