STORE MANAGER

Job Purpose

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Store Manager is involved in all areas of store operations which include:

· Leading and developing of their team

· Ensuring an exceptional Guest experience

· Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Action-Orientated

· Reviews store environment to identify problems, concerns, and opportunities for improvement and adjusts accordingly

· Develops local store marketing plans to support brand initiatives

· Initiates community outreach through marketing and special events

Building Effective Teams

· Challenges the team to achieve results

· Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition

· Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

· Handles differences between Guests and Team Members without escalating the situation

· Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration

· Drive For Results

· Ensures team adhere to legal and operational compliance requirements

· Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

· Encourages “Guest comes first attitude”

· Trains and holds team accountable for delivering an exceptional Guest Experience

Hiring & Staffing

· Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations

Integrity and Trust

· Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King

· Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

· Sets priorities for Team and themselves each day

· Relies on their team by delegating Daily Checklist tasks to Team Members on shift

· Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)

· Completes required checklists and paperwork with no outstanding items by due dates

Experience Requirements

· 3 Years Guest Service experience in a restaurant or retail environment

· 1 Year Supervision

Essential Job Functions

· Ability to communicate clearly and concisely both orally and written

· Ability to manage store operations independently

· Ability to manage effectively in a fast paced environment

· Ability to manage resources to ensure established service levels are maintained at all times

· Exceptional Interpersonal Skills

· Strong problem solving skills

· Team building skills

· Strong leadership skills with the ability to coach and mentor others

· Ability to plan and organize work load

· Ability to follow procedures and willingness to comply with dress code requirements

· Ability to keep the store clean and follow food safety regulations

· Ability to operate a blender and POS cashier system