Smithers Cannabis Testing Services is seeking candidates for a full-time Laboratory Director position.

Position Overview:

• Manages the overall activities of Laboratory staff to ensure the reliability, timeliness, and accuracy of testing results.
• Responsible for client satisfaction and retention and partners with Business Development to win new business.
• Responsible for overall strategic development of lab operations, managing capabilities, resource investments, competitive performance, and client focus to achieve P&L objectives.
• The Director will ensure the company maintains compliance with all relevant regulatory and certification requirements, as appropriate.
• The Director will collaborate with Commercial, Finance, IT, and Human Resource leadership to achieve company objectives.

Detailed Overview:

Operational Leadership

• Plan and direct all aspects of the organization's operational policies, objectives, and initiatives
• Aligns and empowers teams and individuals to innovate and execute actions to deliver on-time, accurate results.
• Prepares financial forecasts and budgets.
• Works collaboratively across the organization to articulate and construct goals and initiatives that are focused on the delivery of the key objectives for the business.
• Leads teams through times of growth, change, and complexity. Cultivates a culture of continuous improvement.
• Implement and monitor operational metrics (KPI’s), to continuously drive improvement in quality, operational efficiency, and financial performance.
• Models and inspires accountability to Smithers CTS' vision, values, and goals. Promote the highest standards for scientific integrity, quality, operational and service excellence, and fiscal responsibility.
• Contributes to a diverse, inclusive, and effective work culture through active talent identification, engagement, and development.
• Interacts with clients and projects requiring multiple resources and effectively facilitates inter-company and interdepartmental initiatives and interactions to best meet the needs of the client/project.
• Effectively manages the staff's performance, 1:1 meetings, evaluations, and training
• Ensures appropriate equipment and technical resources are provided and maintained.
• Collaborates with colleagues to maintain and improve Management systems.

Business & Financial Leadership

• Evolves systems, processes, structures that deliver optimum laboratory and business performance and creates a differentiating value proposition for clients
• Informs on internal or external circumstances that create business risks or opportunities. Guides the organization to proactively analyze and take appropriate actions that protect, sustain, and expand the business. 
• Establishes and analyzes appropriate metrics and performance indicators to ensure key business decisions are data-supported and ultimately indicated to be effective and impactful as intended.
• Delivers organic business growth as measured by revenue and market share increases.
• Develops and maintains compliance to annual budget and revenue targets.
• Manages capital spend to support current laboratory operations and to progress towards long-term strategy fulfillment.

Customer & Market Leadership

• Engages clients and potential clients to understand customer and market needs and develop corresponding solutions. Promotes the continued development of new, market-relevant scientific capabilities and service innovations that meet or exceed client requirements.
• Builds trusted client relationships through reliability in the science and service given. Ensures that the organization is responsiveness to client needs and is consistent in meeting performance commitments.

Technical Leadership

• Ensures the proper execution of Quality programs, ISO 17025 requirements, Regulatory requirements, and Client audits.
• Is knowledgeable in current and trending topics of relevance to testing provided; especially as it relates to testing needs or technical challenges, regulatory issues, industry headwinds, and business opportunities
• Monitors scientific and technological advancements

Position Requirements:

• BS or MS in Microbiology or Chemistry with a minimum of 10 years operational leadership is required. A PhD or additional MBA or business degree is preferred
• Direct experience in laboratory testing services business with knowledge of Food, Supplements, or Cannabis preferred.
• Previous work experience in a GLP/ISO environment is required
• Solid operational knowledge of testing laboratories, and a strong understanding of financial and managerial reporting
• Extensive people management experience
• Strong customer focus and a track record of delivering best in class service levels
• Experience working in developing a lean, highly collaborative team environment
• Effective interpersonal skills with strong communication skills, both verbally and in writing.
• Strong quantitative skills, proven attention to detail with effective organizational skills.
• Proven ability to develop, adapt, and validate testing methods.
• Proven expertise in relevant technology.
• Proven problem solving, trouble shooting and critical thinking skills.
• Excellent computer skills required – Microsoft Office, Excel, Word, PowerPoint; knowledge of LIMS (Laboratory Information Management System) desirable.
• P/L Management Skills

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