This is a remote position and can be located anywhere in Canada / USA.
AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.
Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems. Let’s make a difference!
BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH
Summary:
The Intermediate QA Analyst will work with the delivery team to ensure the successful implementation of all changes to the core product. The nature of the role requires day-to-day interaction and collaboration with implementation project managers in the Delivery team.
Responsibilities:

• Identify test scenarios that are critical and repetitive and automate them, overseeing their execution and maintenance.
• Work with the team to ensure bugs are triaged and resolved in time, creating a culture of quality in the production teams you are part of.
• Create and execute test plans on multiple projects concurrently, documenting results and working with teammates to identify root causes.
• Seek to understand project and customer context, objectives and use cases.
• Collaborate with project teammates to deliver high quality software that meets customer requirements.
• Develop strategies for continuous improvement of software and its quality, such as manual test plans, automated testing technologies, performance and load testing frameworks, etc.
• Work closely with customers and project teammates to ensure requirements are testable and the delivered solutions are coherent, consistent and complete.
• Contribute to project functions by attending standups and planning meetings, contributing to risk and hazard identification and analysis, identifying issues and working to resolve them.
• Understand the highly technical features and functionality of Smile Digital Health’s products in detail in order to plan for testing and other QA activities.
• Mentor new team members.
• Accountable for ensuring that all working hours are accurately reported in NetSuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in NetSuite is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies.

Requirements:

• Minimum 3 years experience in software testing.
• Experience working with automated testing tools is an asset; our products are highly technical in nature and automated testing adds a great deal of value.
• Excellent problem recognition and problem-solving abilities.
• Excellent analytical, interpersonal, prioritization, and organization skills.
• Demonstrated ability to work in a team and interact effectively with teams, stakeholders and clients.
• Proven knowledge and judgment in escalating issues when needed.
• Experience in electronic health records or systems integration projects an asset.
• Experience in REST API and Web application testing using tools such as Postman.
• Successful completion of an undergraduate degree required in Health Informatics, Computer Science, Engineering, Business or related field is preferred.

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values and because our people are the foundation of our success, we remain dedicated to building diverse and inclusive teams. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We welcome and encourage candidates of all backgrounds to apply. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.