Principal Product Manager - Platform (Minneapolis, MN)

Department: Product & Growth

Employment Type: Full Time

Location: Minneapolis, MN

Reporting To: Jen Schmitz

Description

Key Responsibilities

• Drive the development of a comprehensive platform strategy and roadmap, aligned with our company vision and business objectives and informed by market insights and deep customer understanding
• Establish shared vision of platform priorities, plans, benefits, and results across the company leading to successful execution of global initiatives
• Define and implement platform product initiatives in partnership with engineering, product, business development, and executives to achieve strategic global goals

• Oversee the product lifecycle, from discovery to launch and ongoing optimization, guiding development efforts with clear and detailed documentation as needed to deliver the right products at the right time
• Drive direction with data-driven decisions through all stages of the product life cycle, from business case validation through iteration and improvement by incorporating user and market research, analytics, etc.
• Establish key performance indicators (KPIs) and regularly monitor the success of the platform's products and features

• Cultivate strong relationships with internal and external stakeholders, and ensure clear communication regarding platform capabilities, updates and strategic direction
• Understand and incorporate requirements and feedback from internal and external stakeholders, including platform customers, developers, solutions & services product teams, business partners and executives

• Provide guidance and mentorship to other members of the product team, fostering a strong product culture based on customer centricity, data-driven decision making, high ownership and empathy, strong collaboration, and continuous learning
• Lead and bring clarity to cross-functional teams including product, engineering, business development, and marketing to ensure successful product development, launch, and adoption

Skills Knowledge and Expertise

• 12 years in product management, engineering, or related fields
• Proven track record of successfully leading and managing complex, at-scale platform products
• Strong technical acumen and understanding of cloud-based platforms, APIs, IoT protocols, and software development processes to effectively communicate with engineering teams and make informed decisions
• Exceptional leadership and ability to inspire and motivate cross-functional teams
• Masterful communication skills with the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization
• High emotional intelligence with the ability to lead by influence, navigate complex situations, resolve conflict, and build strong, high-trust relationships
• Analytical with ability to leverage data-driven insights to make informed product decisions and measure the success of platform features
• Comfortable and open-minded in working in a fast-paced dynamic environment with rapidly changing requirements
• Demonstrated understanding of the value of inclusivity and diversity and a track record of putting these values into practice
• Completed Bachelor's degree 

• Passion for and understanding of smart home and IoT technologies
• Hands-on experience with APIs and integrating third-party services and devices
• Experience with Software as a Service (SaaS) or Platform as a Service (PaaS)
• Experience working in Korean or other Asian business cultures
• Strong business acumen with a solid understanding of B2B, B2B2C, and B2C business models

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave). 
• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.