NOT REMOTE

SmartHire is looking for a Customer Service – Rate Specialist for a client in Tacoma WA. This is a Direct Hire position. The ideal candidate will have a minimum of 2 years of recent billing experience within the transportation or similar industry.

Salary:

$50k-$55k DOE

Benefits:

health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

Schedule:

M-F 8am – 430pm – (after training flexible start time between 630am – 8am 1 remote day)

Summary:

This position is responsible for providing excellent customer service by documenting and communicating cargo and rate information accurately and efficiently. 

Responsible for creating timely and accurate invoices.

Responsibilities

· Manages customer transactions including Documentation, Rating, Pre-Auditing, and Problem Resolution.

· Develop an understanding of customer business models/processes for all accounts. 

· Evaluate customer needs and recommend solutions.

· Educate customers regarding documentation and regulatory requirements.

· Process paperwork and attach documentation to bookings.

· Complete daily/weekly department task (TAG, Weekend charges, Sub report, Load ID numbers, Shipment with no terms, TB report, AFF drays).

· Run and audit various reports. 

· Daily communication with other departments.

· Provide support throughout the department. 

· Perform accurate and efficient data entry/keyboarding.

· Report on developing market conditions, service issues and competitive activities.

· Effectively perform additional duties, as assigned.

Experience:

· 2 years of billing experience within transportation or similar

· Associates Degree preferred

· Strong MS Office

· Strong written and verbal communication skills

SmartTalent is an Equal Opportunity Employer 

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