You haven't searched anything yet.
As a Sr Director of Global Customer Support, you will be responsible for helping create the strategy for our support delivery teams while managing a group of highly skilled support leaders, managers and agents covering our most complicated product features and most critical security support teams. This position will report to the Head of Customer Support within our Customer Excellence organization
The Sr Director position will contribute to defining the support delivery strategy, interpret data, coach, mentor and lead globally distributed teams of Support professionals with the ultimate goal of empowering Smartsheet customers with expert engagements to resolve issues and expand customer adoption of the Smartsheet product. You will work closely with Support leadership to build pathways to empower our support agents with appropriate product training and case handling behaviors to improve Customer Satisfaction and reduce case handling time.
A top priority of the Smartsheet Customer Support team is turning a customer who contacts us with an issue into a raving fan. We are a primary channel of the “voice of the customer” for the rest of the company, with strong monitoring, case data and customer sentiment inputs.
You Will:
You Have:
Perks & Benefits:
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Full Time
Software & Cloud Computing
$144k-173k (estimate)
04/28/2024
07/09/2024
smartsheet.com
BELLEVUE, WA
1,000 - 3,000
2005
Public
MARK P MADER
$200M - $500M
Software & Cloud Computing
Smartsheet develops a work management platform that helps businesses to collaborate and work on documents, calendars and tasks.