The Role:

The Customer Success department at SmartMoving exists to help our customers realize as much value out of our software as possible. As a Customer Implementation Consultant, you will partner with SMB customers to help implement our software in order to get the most value out of it as possible. This critical and unique function owns all aspects of the implementation for our customers. This includes sales hand-offs, kick-off meetings, system setup/configuration, and training. The Customer Implementation Consultant works both individually and as part of a highly collaborative team to assure our customers are as successful as possible.

As a team, we are flexible, agile, and love to learn. We believe in getting to know each customer and understanding their unique needs while at the same time utilizing technology to drive efficiency. We believe in continuous improvement and doing what it takes to make our customers successful. If you’re a person who is driven by delivering customer results, happiness, and success, in an environment where you can use your experience to the fullest every day, then this role is for you!

What you’ll do:

• Manage the onboarding for a subset of customers to ensure they are fully able to utilize our system
• Serve as the primary point of contact during implementation
• Advise our customers on how to improve their performance and increase their return on investment
• Provide best practices and mentorship to customers on how to be implement SmartMoving
• Help drive process improvements by working cross functionally
• Manage 10-20 new customer implementations per month
• Be an expert on SmartMoving, so you can guide new users and answer their questions

What you’ll need

• At least 2 years of professional experience in Customer Implementations, or a similar role
• Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes
• Highly collaborative, organized, and execution-oriented
• Ability to drive a customer project to completion
• Experience working with small business owners
• Experience working with customer communication tools (ex. Hubspot, Intercom, Gainsight, etc.)

Core Values:

SmartMoving is fast-paced and fun, and we want to be home for the best of the best when it comes to our team. Our core values are as follows:

• We obsess over our customers. We succeed only when our customer succeeds.
• We commit to each other. If we take care of our team, our team will take great care of our customers, and everything else will follow.
• We take ownership. Everyone owns their piece of the business and takes responsibility for and pride in it.
• We think big. We want to constantly innovate for our customers and our team and be agile in getting there together as quickly as possible.
• We have fun. We want to do a good job and build a great business AND have fun while we’re doing it. Every day.

Why Join Us?

Working at SmartMoving can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do, and we all thrive on our ability to make an impact for our customers. There are many benefits that come with working with us such as:

• Competitive compensation package
• Medical, Dental, and Vision Plans
• Paid Time Off plus Holidays
• 401(k) plan with Company Match
• Paid parental leave
• Remote and hybrid work options
• Fun, high-energy culture
• Annual team retreat

SmartMoving is only considering applicants in the following states: AL, AZ, IN, LA, MN, OK, PA, SD, TN & TX