OPERATIONS MANAGER – CLT Charlotte Douglas International Airport - Full-Time

Salary based on qualifications and experience

Weekends and nights required as needed

Full-time Benefits and Bonus Eligible

BENEFITS:

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Company Outings, Wellness Reimbursement Program and More!

COMPANY BACKGROUND:

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden and Singapore.

BASIC JOB FUNCTION:

The Operations Manager directs airport operations by building and developing a strong team of front-line staff. The Operations Manager is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The Operations Manager is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.

KEY RESPONSIBILITIES:

• Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
• Lead business unit consisting of multiple terminal and a workforce of up to 10 employees.
• Coach Operations Managers to ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
• Seek and develop new business opportunities; e.g. airport services, other vending opportunities.
• Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.
• Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.
• Effectively translate strategic initiatives into meaningful and actionable goals for mid-level managers.

EXPERIENCE:

• Proficient in Microsoft Office/Suite
• Demonstrated P&L management experience required
• Minimum of 4 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
• Minimum of 4 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Possess strategic leadership, planning and thinking skills along with a value chain mind-set.
• Demonstrated success working in a cross-functional team environment.
• Ability to successfully manage the institutional complexity within assigned airports.
• Demonstrated business acumen as defined by a proven track record of success in an operational environment.
• Must demonstrate experience and ability to lead large scale process implementation with measurable improvements in financial and/or performance metrics.
• Ability to forge positive relationships with external constituents e.g. customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communication skills
• Strong negotiation skills and experience in establishing global supply partners
• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
• Organized and able to manage multiple priorities effectively.
• Superior management skills; ability to influence and engage direct and indirect reports and peers.
• Strong knowledge of leading teams through significant change in a large organization.

LEADERSHIP CHARACTERISTICS:

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This leader is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and ability to translate strategic priorities into that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators. Able to articulate what a successful culture looks like and develop a detailed roadmap for building that culture.
• Results Oriented: A leader who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and handson, as well as detail oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility

Licenses & Certifications:

• Valid Drivers’ license required
• Ability to get an Airport Badge required
• Ability to pass a consumer check; and drug test for USPS equipment maintenance is required.

EDUCATION:

• Bachelor’s Degree in Business or related field, or equivalent combination of education and experience required

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)
• Lift 40 lbs. to waist height
• Push/pull 75-100 lbs.; move up to 15 carts simultaneously

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