Porter Service - JFK John F. Kennedy Airport - Part Time

$18 - $19 / hour

**Ideal candidate will be able to work a flexible schedule**

Weekly hours will average 25 a week

Availability must include weekends and holidays

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, and the customer experience.

KEY RESPONSIBILITIES

• Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request & consent of passenger.
• Porter services must be performed when solicited or requested by passenger.
• Porter services are performed from the beginning of initial contact with the passenger until the passenger advises services are no longer required.
• Responsible for escorting passenger during Porter services for baggage.
• Under no circumstance are Porter services to be performed without owner of baggage present.
• Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.

SKILLS

• Motivating, developing, and coordinating with other employees.
• Managing one's own time.
• Technologically adept and receptive to learn computer-based reporting tools.
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
• Ability to stay poised and professional in high pressure situations.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• Receptive to criticism and feedback from your team to improve the operation.
• High degree of integrity and self-discipline
• Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, to make improvements or take corrective action.
• Strong interpersonal & communication skills
• Running, maneuvering, navigating the carts used to help passengers.

QUALIFICATIONS

• Computer and Smart Phone proficient
• Cash control experience preferred
• General knowledge of vended service products preferred

PHYSICIAL REQUIREMENTS

• Lift 40 lbs
• Push/Pull 75 lbs
• Walk and stand for duration of shift

CERTIFICATIONS/LICENSES

• Ability to get an airport badge is required

This is a union position and based on collective bargaining agreement with Local 74 United Service Workers Union.

Experience

• Cash control experience

Licenses & Certifications

• Airport Badge

Skills

• Cleaning
• Customer Service
• Computer
• Communication

• Conflict Resolution

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help