Responsibilities and Duties

• Responsible for the coverage, retention, development, and customer satisfaction within an assigned sales territory.
• Secure orders, locate and determine needs of new prospects; point out the benefits of the equipment, and emphasize the advantages of dealing with the company.
• Help customers solve problems, provide technical assistance as needed, assist in making job estimates, keep customers up to date on new developments.
• Keep informed on new contracts and opportunities; settle complaints, establish, and maintain personal relations with customers; assist at exhibits, demonstrations, and meetings.
• Keep familiar with new products developed by the company and by competition, keep company informed of changes which can affect his/her performance.
• Maintain call schedules, prepare quotes and sales orders in a complete and accurate manner.
• Follow up on all leads, contract lettings and inquiries; and follow through on all potential sales deals.
• Maintain required communications; advise superiors of all changes in their territory which can affect company success.
• Communicate with other company personnel, such as service, parts, CSRs, and admin personnel to communicate customer issues or potential for parts and service sales.
• See that equipment is correctly delivered and meets all the conditions of the sale; act to render prompt service in case of any deficiencies.
• Regularly attend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growth.
• Controls travel, telephone, and entertainment expenses and responsible for keeping accurate expense records and submitting them in a timely manner.

Qualifications

• Minimum of 2-years’ experience in sales, service, or product support.
• Minimum 2-year technical degree in related field or 4-year college degree or equivalent.
• Background in construction and/or excavation is highly recommended but not required.
• High proficiency in customer relationship skills.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Must be able to travel and stay overnight as required.
• Must be available outside of normal business hours to accept customer phone calls for assistance.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, and color vision.