For more than 30 years, SMART Modular Technologies has been helping customers around the world enable high-performance computing through the design, development and advanced packaging of specialty memory solutions. Our robust portfolio ranges from today's leading-edge technologies to standard and legacy DRAM and Flash storage products. We provide standard, ruggedized and custom memory and storage solutions that meet the needs of diverse applications in high-growth markets.
Overview
SMART Modular Technologies is seeking a Senior Systems Engineer for Specialty Flash memory products in Maynard, Massachusetts. The Sr. Systems Engineer will report to the Sr. Applications Engineering Manager, Specialty Flash.
Responsibilities

• Provide exceptional technical support for our Field Applications and Sales Organizations leading to design wins for our flash/SSD products
• Provide ongoing support for existing flash products and customer programs as including performing technical failure analysis on qualification issues and customer returns
• Manage project tracking, documentation, problem solving, sampling, life cycle of the product for customers and ensure product meets specifications
• Understand the competitive SSD product landscape and be able to perform competitive analysis testing
• Engage and maintain strong technical relationships with key strategic customers (on-site if necessary) on in-depth discussions of their challenges, use cases, and major initiatives
• Work with internal applications engineering and design teams to provide accurate, timely, and quality responses to customer technical support requests
• Setup test environments to execute SSD qualification tests, duplicate failures, & perform RCCA
• Coordinate engineering response and resolution through engineering meetings and customer onsite laboratory work
• Manage all issues using the 8D methodology

Qualifications

• BSEE with 6 years of field experience
• SSD/NAND Flash memory product expertise
• Demonstrated experience with processors, computers, and servers
• Hands-on experience with JIRA and Confluence tools
• Hands-on experience with SATA/SAS/NVMe protocols and using Lecroy/Serialtek Analyzers
• Hands-on experience with drive/flash test tools from Sanblaze, Lecroy, Oakgate, Drivemaster, etc
• Hands-on experience using oscilloscopes for testing and verification purposes
• Collaborative team builder, with strong interpersonal and relationship building skills
• Detail-oriented to ensure high quality of communication
• Demonstrated effectiveness using data to communicate and inform decisions
• Demonstrated ability to meet deadlines and juggle multiple priorities at once

Compensation & Benefits
The pay range that the Company reasonably expects to pay for this position in Maynard, MA is $100,000 - $131,000; the pay ultimately offered within the expected range may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Diversity and Inclusion Statement
SGH, together with its affiliates, is committed to creating a diverse environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.