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Customer Service Associate

Petersburg, VA | Full Time
Expired

Job Description

With our recent expansion, we are in need of several Customer Service Representatives to promote our client’s products and services while providing exceptional customer service.

Responsibilities include:

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school degree

Skills for Customer Service Associate

The job skills required for Customer Service Associate include Customer Service, Products and Services, Customer Support, Presentation, Customer Interaction etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Associate. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Associate

The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

How to Become a Customer Service Associate

If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Associate

Quotes from people on Customer Service Associate job description and responsibilities
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Step 2 Knowing the best tips for becoming a Customer Service Associate can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs
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Step 3 View the best colleges and universities for Customer Service Associate

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