Job SummarySmardt has a new exciting opportunity to join our organization as a Service Sales Coordinator within our Service Department. This role is an essential member of our service team, and is tasked with a blend of inside sales, high-level customer service, and sales support.

This position is an onsite fulltime schedule and can be based out of any of the following locations: Plattsburgh NY .
Responsibilities

• Manage leads and opportunities for new and Smardt Service Center (SSC) compressor quotes, sales, and customer service support.
• Coordinate and address warranty compressor replacement inquiries.
• Liaise with the shipping department for efficient compressor delivery to customers and arrange the pickup of failed compressors until delivered to Smardt Service Center (SSC).
• Generate and follow up on Preventative Maintenance Agreement (PMA) proposals.
• Process service reports from technicians for PMA, Emergency, and Reactive calls; transfer them to quotes if necessary, and send them to accounting for invoicing.
• Create and follow up on service quotes, ensuring completion upon receipt of a purchase order.
• Collaborate with the service operation specialist to assess the availability and schedule of Smardt technicians, assigning Smardt service partners as required. Process purchase orders for compressors, parts, and service quotes.
• Respond promptly to customer calls and emails, addressing needs, answering questions, or directing to appropriate internal personnel.
• Manage the core credit process until the core is entered in NAV (Navision).
• Oversee the timely delivery of new/refurbished compressors to customers.
• Maintain and manage the inventory of new/refurbished compressors.
• Follow up on potential opportunities with both existing and new customers.
• Reach out to relevant parties to secure the renewal of service contracts.
• Input customer/project information into business systems.
• Organize and maintain opportunity/proposal files, both electronically in Freshdesk and manually.

Qualifications

• One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/ or training; or equivalent combination of education and experience.
• Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
• Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment.
• Experience with Microsoft Office programs.