The CEC is responsible for setting the tone for the S H Culture Experience by being the brand ambassador while providing excellent customer service for every customer interaction to include transactions, answering customer inquiries, and ensuring a positive, enjoyable, and excellent hospitality experience.

The CEC must be a strong leader and have great problem-solving skills and a willingness to assist customers with enthusiasm and attention to detail. The CEC must have the ability to work efficiently in a fast-paced environment and display proficiency with the POS and handhelds.

Responsibilities:

· Greet EVERY customer

· Provide a warm welcome and friendly “Come Again” to every guest

· Table touch every dine in guest

· Must project voice when speaking to guest

· Must have knowledge of all menu items and specials

· Introduce new products and full product line to guest

· Must upsell menu items

· Must be familiar with company culture and history

· Increase WOW moments

· Work on initiative to increase loyalty program

· Maintain 4 stars or above for reviews

· Increase guest referrals

· Set the tone for the S H Culture Experience (Music, TVs, Guest Celebrations, Giveaways)

Requirements:

· Leadership experience/skills

· Customer service experience

· Friendly and enthusiastic personality

· Must be well-groomed

· Must have a flexible schedule

Job Type:

· Part-time and Full-time

· 25 hours/week; days, nights, weekends, holidays

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person