6 Customer Success Manager Jobs in Jackson, MS
SlateXP, Inc. is Hiring a Customer Success Manager Near Jackson, MS
Location: Mississippi Residents Only
If you have a passion for wanting to help ensure a safe learning environment for K12 students in today’s digital age and are attracted to and thrive in the creative-minded, fast-paced, entrepreneurial culture of a small company with exciting new technology, we should talk!
We are an educational technology company serving the K12 market and headquartered in Birmingham, AL.
Our innovative technology platform, called LearnSafe, allows K12 leaders to be ahead of tragedies and behavior issues by effectively monitoring for the inappropriate use of school-owned computers. We are excited to be looking to add a new team member who will be exposed to many facets of the business yet will be responsible for two important aspects of our company. 1) Relationship management and contract renewal of Mississippi-based customers, and 2) Deliver stellar training and support to our larger footprint of educational customers.
Responsibilities to boost School Safety Include:
- Immerse yourself in product knowledge, user needs, and behavior improvement obstacles.
- Responsibilities for Customers outside of Mississippi:
- Provide user onboarding and system setup for new school districts.
- Maintain, develop, improve, and customize training materials to support user knowledge acquisition.
- Deliver refresher, advanced, and topical training sessions when and where needed to increase user solution interaction statistics.
- Streamline and deliver multiple modes of educating users.
- Track on-boarding progress and proactively identify additional resources to prescribe ensuring the successful adoption of the solution.
- Report onboarding progress and account management notes to the Regional Account Executive.
- Responsibilities for Customers in Mississippi:
- Provide all the deliverables the role requires for customers outside of Mississippi.
- Advance user knowledge.
- Have deep account awareness of the effectiveness of the solution and behavior management services provided to the customer.
- Periodically visit and communicate with assigned accounts developing rapport, staying attuned to user satisfaction.
- Schedule status meetings with key partnership teams to share progress and identify any next steps.
- Provide frontline support whenever possible and triage reported support issues toward resolution.
- Proactively work with customers to renew product and services including creating and delivering renewal quotes and processing renewal orders.
- Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.
- Manage renewal forecasting and maintain CRM status records.
- Inform and utilize the Regional Account Executive to effectively accomplish success goals.
- Accompany team members at selected educational tradeshows and drive conversation that positively builds brand.
- Perform other duties as assigned.
- Bachelor's degree motivated. (2 yrs. experience)
- Lateral Thinker, Effective listener, decision-maker, and problem-solver.
- Excellent written and verbal communication skills.
- Highly detailed, planning, and process-oriented self-starter.
- Exceptional ability to build and maintain trusting relationships with customers.
- Understanding of K-12 district technology, student behavior, and district administration functions.
- Proficient with a variety of office workplace productivity software applications.
- Ability to travel (required)
- Base Salary: 60-65K performance incentive.
- Benefits: Monthly health insurance stipend.
- Dental and vision
- Paid vacation and sick time
- Opportunity for professional growth, exposure to many aspects of a growing company
Job Summary
Full Time
$66k-87k (estimate)
01/22/2024
06/29/2024
slatexp.com
Birmingham, AL
25 - 50
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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