OVERVIEW:

GiGstreem is a US based national Internet Service Provider, serving Residential (Single Family, MDU) and Commercial (MTU) clients with technology solutions in markets across the country. As a part of our growth and expansion, GiGstreem is looking to hire a Field Technician.

SUMMARY:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Establish a culture of highly effective and energized team members that are focused on common engineering goals and technical solutions that will enable the business to scale.
• Provide technical leadership for networking teams including direction on design, troubleshooting, and deployment.
• Lead, mentor, and manage a high-performing network engineering team.
• Develop and publish reports and metrics to support operational efficiencies and cross functional visibility and accountability.
• Foster a collaborative and innovative team culture while interfacing with other internal cross functional teams to create cohesive network engineering processes that aligns with the rest of the business.
• Develop and implement proactive monitoring solutions to ensure high visibility of the network infrastructure for the entire company, NOC and Tier 2 agents.
• Develop training and processes for NOC and tier 2 support capabilities
• Manage the organization’s telecom resources, ensuring optimal efficiency and cost-effectiveness.
• Collaborate with vendors to negotiate contracts, review SLAs, and stay informed about industry trends.
• Create and oversee the creation and development of documentation repositories, standards, and processes.
• Documents the teams’ processes and reviews and publishes weekly project updates, team metrics, and oversees budget and costs of telecom.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience.
• 6-8 years of experience in a similar technical role with a minimum of 2 years managing an engineering team.
• Excellent written and oral communication skills
• 3-5 years telecom experience, managing vendor relationships, and contract management.
• Possess extensive knowledge and hands-on experience in network routing and switching; CCNP or CCIE preferred.

PREFERRED QUALIFICATIONS:

• Solid working knowledge of structured cabling design and best practices.
• Experience and working knowledge with Office 365, especially Visio (or equivalent software such as AutoCAD).
• Experience and working knowledge with the following platforms Ruckus, Cambium, Microtik
• Extensive knowledge and expertise of data networks, telecom, Wi-Fi, unified communications, and fixed-wireless.
• Strong organization skills
• Able to mentor and coach team members.
• Ability to work autonomously and lead initiatives proactively.
• Adapt quickly to changing priorities and contribute to strategic decision-making.

BENEFITS:

• Health Insurance
• Vision insurance
• Dental insurance
• Long Term Disability
• Life Insurance
• Paid Time Off
• Monthly Cell Phone Reimbursement

SCHEDULE: