Overview:

SkyViewTek provides businesses (with 20 employees and up to 100 users) with I.T. Services and Cyber Security. We are in search of Scheduler to handle our dispatching and customer service in a fast-paced environment.

Duties:

Coordinate schedule of our technicians / engineers for remote sessions or onsite service for our clients, monitor and update the tickets with / for our technicians throughout the day, and update clients until the ticket is resolved and ensure customer is satisfied.

Skills:

• CRITICAL REQUIREMENT: Ability to quickly learn new software programs, databases, or CRM / ERP systems - like QuickBooks or SalesForce.com. The ERP we use is called ConnectWise – similar to Kaseya / AutoTask / NinjaOne. You are the type of person for whom it comes easy to learn new sophisticated programs – similar to a gamer learning the ins and outs of latest game.
• High level proficiency in using a computer, including Internet research, sending/receiving emails, calendar, use of Microsoft Office products.
• Top-notch time management and prioritization skills, multi-tasking, scheduling. Update timesheet in detail throughout the day.
• Great organizational skills, with geographic knowledge of Philadelphia suburbs.
• Excellent communications skills – with a significant amount of phone answering.

You will not be a technology expert but be able to ask troubleshooting questions – like what is the error message you see on your screen – so that you can alert our technicians who will work with the user.

NOTE: You must currently resident in the Philadelphia area. Work from home but commute to office in Malvern, PA, once or twice per month for team meetings.

Job Type: Full-time

Pay: $20.94 - $25.22 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Malvern, PA 19355