Our New Teammate

As a Support Technician you will be the front-line support responsible for triaging, solving, or escalating any service-related issues for Skyline Technology Solutions client base. 

You can expect to spend your time accomplishing the following:

• 50% of the time on Objective 1: Install/Service Support
• 40% of the time on Objective 2: Internal Support
• 10% of the time on Objective 3: Customer Support

Job Responsibilities - What to Expect

• Create badges in Genetec for Skyline employees.
• Troubleshoot cameras and doors at all Skyline buildings.
• Create/edit access groups in Genetec.
• Perform Genetec system software upgrades.
• Support Installation Projects
  • Pulling cameras into systems
  • Troubleshooting camera issues remotely
  • VMS and Access Control Support (as needed)
  • Assist in lab to configure cameras and program VMS/Access Control software (as needed)
• Service Support
  • Support field service technicians
  • Work with vendor/manufacture support to resolve issues.
• If not available, can assign help from other support techs or lab tech.
• Schedule service techs and can change schedule if needed.
• Ensure SOAR board is updated.
• Update project SPEC sheet as needed.
• Respond to all tickets that come in throughout the day.
• Resolve any tickets that can be done remotely.
• Assign tickets to service technicians that will require site visits.
• Update High5 with appropriate comments and billing information
• Perform system upgrades.
• Ensure customer follow-ups are completed in a timely fashion.

Your Knowledge & Expertise

• Experience in CCTV systems 3 years
• Experience in Access Control systems 3 years
• High School Diploma/GED
• Proficient in Microsoft Outlook, Excel, Word, and Visio
• Verbal/Written Communication
• Customer Service Skills
• Certifications
  • Genetec
  • ONSSI
  • Identicard
  • Milestone
  • Feenics
• Extensive knowledge of all VMS and Access Control Software that Skyline uses
• Networking knowledge
  • Network layout
  • Port Forwarding
  • Firewalls
  • VPN
  • VLANs
  • Subnets