6 months temp to perm ​***Shift timings*** 9:00 AM to 6:00 PM (Mon to Fri) ***Must be a US Citizens***

Candidates must have the following knowledge and reflect on resume:

o Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now ticket queue for this team to resolve.

o Troubleshooting user account access for existing team members.

o Troubleshooting select application system issues and working with level 2 technical support groups to resolve issues that cannot be resolved by self.

o Run out access management requests for new hires being onboarded by the line of business.

o Familiarity with AWS workspaces or virtual machines a plus.

o Technical aptitude to perform time trials on application latency and slow-down issues to support level 2 testing and support questions.

o Technical aptitude to learn and support user applications.

o Formal programming knowledge or experience (e.g. Python, C , Java) or scripting (javascript) preferred.

o Provide technical assistance to user community for workstations, desktop applications and scanning equipment.

There is no extensive lifting, walking or standing.

Manager will review resumes and be seeking o Technical specialist capabilities – beyond just MS-Office skill-sets. Experienced Technical Service Desk skills or formal MIS degrees preferred

Job Type: Temporary

Pay: $24.62 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have Formal programming knowledge or experience (e.g. Python, C , Java) or scripting (javascript)?

Experience:

• Technical support: 1 year (Required)
• ServiceNow: 1 year (Required)
• AWS Workspaces: 1 year (Required)

Ability to Relocate:

• Parma, OH: Relocate before starting work (Required)

Work Location: In person