·Operate multiline telephone and pagingsystem.

·Answer incoming calls, determine thenature of the call and route the call to the appropriate party.

·Locate personnel by using overheadpaging system.

·Greets and directs all visitors to thefacility, ensures that all visitors sign-in and refuse visitor’s entry to thefacility if needed.

·Reports suspicious behavior to thesupervisor on duty.

·Responds to inquiries regarding jobopenings and distributes job applications to perspective employees.

·Receives, sorts and forwards incomingmail. Coordinates the pick-up and delivery of express mail services.

·Responsible for reporting all visitorand Resident concerns to the appropriate department head.

·Maintains a list of all Residents byname and room number, staff extension numbers and key personnel.

·Handles sensitive informationregarding Residents and other facility matters with professionalism andconfidentiality.

·Works in an organized fashion andkeeps lobby and workstation clean and free of hazards at all times.

·Reports all hazardous conditions,damaged equipment and supply issues to the supervisor.

·Communicates and interacts effectivelyand tactfully with Residents, visitors, families, peers and supervisors.

·Maintains a high level of confidentialityin accordance with HIPAA guidelines at all times and protects confidentialinformation by only providing information on a “need-to-know” basis.

·Attend staff meetings andin-services as requested. Attends in-service and educationprograms and attends continuing education required for maintenance ofprofessional certification or licensure (if applicable).

·Respond special requests made byguests, Residents and family members.

Education,Training, and Experience:

·High school diploma or equivalent.

·One year of experiencein a customer service role or receptionist role preferred.