SkinRX Patient Coordinator Job Description

The ideal long term Front Desk Patient Coordinator for SkinRX is motivated and enjoys working both one on one with customers and in a team-based setting. **Please note, this is not a transition to Provider position. SATURDAYS ARE REQUIRED. Applicants should be passionate about the aesthetic industry in addition to being: organized, reliable, outgoing, have strong verbal and written communication skills, professional personal presentation and very friendly demeanor.

• Create an excellent guest experience by warmly greeting clients and making them feel welcome
• Books, coordinates and reschedules patient’s appointments.
• Answers the phone/texts promptly
• Maintains the cleanliness of the front office area.
• Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed handover.
• Display genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Provides administrative support to providers.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Respond to client requests promptly and effectively.
• Organize scheduling of appointments to maximize use of time while ensuring that the client’s needs are of first importance
• Prepare online orders and helps maintain inventory.
• Communicate with service providers to ensure guest needs are met and communicated. Maintain a good knowledge of the treatments/procedures.
• Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Management team.
• Upsell current spa promotions/packages whilst ensuring uptake is recorded accurately.
• Encourage clients to return by recommending an ongoing treatment program, inviting guests to rebook.
• Responsible for all checkouts at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Maintain a high standard of appearance and personal hygiene as laid down by manager. (Hair, Makeup, uniform, close toed approved shoes, nails...)
• Always be punctual and prepared in advance of treatments/patients.

Job Type

Full Time (35-40 hours per week)

Monday-Friday, some Saturdays

Additional Compensation

• Injection Discounts
• Service Discounts
• Product Discounts

Work Location

Our Clinical Spa is located in Southlake, TX, with the possibility of working in other clinics as needed.

Thank you for your interest in working at SkinRX Clinical Spa.

We look forward to hearing from you,

SkinRX Clinical Spa

Work Remotely

• No

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• Every weekend
• Monday to Friday

Work Location: In person