Join us at Skincare and Moore, where we prioritize your natural beauty and overall well-being. Our holistic approach extends beyond traditional skincare, offering personalized treatment plans to nurture your radiant, naturally healthy skin. We believe in empowering our clients with skincare knowledge and celebrating diversity, ensuring everyone feels confident in their unique beauty. Rejecting imposed standards, we encourage you to define your own beauty while receiving comprehensive, personalized care from our expert team. Trust Skincare and Moore to help you achieve your wellness goals and feel confident in your skin.

We're looking for an Office cordinator / Front Desk to join our team at our spa in Centennial, CO. As part of our team, you will play a crucial role in ensuring our office runs smoothly and our clients receive exceptional service from the moment they walk in.

Duties and Responsibilities:

Sales and Customer Service:

• Reach out to warm leads and convert them into customers.
• Provide excellent customer service to clients, addressing their inquiries and concerns.
• Promote company services and upsell where appropriate.
• Assisting Practitioners:
• Assist practitioners with tasks in between appointments.
• Ensure practitioners have the necessary materials and information for client sessions.

Office Maintenance:

• Maintain cleanliness and organization of the office space.
• Ensure all equipment and supplies are stocked and in working order.
• Handle basic office maintenance tasks or coordinate with maintenance personnel as needed.

Appointment Management:

• Schedule and manage client appointments using our booking system.
• Send appointment reminders to clients and follow up on missed appointments.
• Phone and Email Management:
• Answer incoming calls and respond to emails promptly and professionally.
• Direct calls and messages to the appropriate personnel.

Client Support:

• Provide clients with necessary information before and after their treatments.
• Ensure clients have a positive experience and address any issues that arise.
• Inventory Management:
• Manage office supplies inventory and place orders as needed.
• Track and organize product inventory for retail sales.

Opening and Closing Procedures:

• Open and close the office according to established procedures.
• Ensure security measures are in place during opening and closing times.
• Office Administration:
• Assist with administrative tasks such as filing, data entry, and record-keeping.
• Collaborate with other team members to support overall office operations.

Qualifications:

• Proven experience in a front desk or office management role.
• Strong communication and interpersonal skills.
• Excellent customer service and sales abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in office software and booking systems.
• Organizational and problem-solving skills.
• Attention to detail and ability to work independently.

Skills That Are a Plus:

• Experience with social media platforms.
• Proficiency in WordPress for website management.
• Familiarity with ActiveCampaign or similar CRM software.
• Any accounting experience would be beneficial.
• Sales experience in a related industry.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Positive and collaborative work environment.
• Opportunity to work with a dynamic and growing company.

How to Apply:
If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Experience:

• Customer service: 4 years (Required)

Ability to Commute:

• Centennial, CO 80112 (Required)

Work Location: In person