• Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware

. • Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers

• Maintains file and other data integrity for traditional and cloud-based systems • Strong understanding of MS Office 365 applications

• Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field

• Play critical role in executing core procedures to support on-boarding/off boarding & provisioning of services from computer set-up to Identity Management set-up & administration

• Participate in deploying and maintaining computer & device management/software push solutions

• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation

• Technical Support: Provide prompt and efficient technical assistance to end users via various communication channels (phone, email, chat) regarding hardware, software, and network-related problems, as well as mobile technology devices.

• Troubleshooting: Identify and diagnose technical issues, determining the root cause of problems and implementing appropriate solutions. This may involve remote troubleshooting or on-site visits.

• Help Desk Management: Track support tickets and ensure accurate and detailed documentation of issues and resolutions by IT Consultants.

• System Maintenance: Working with IT Consultants, perform routine maintenance tasks, such as software updates, system backups, and security patches to ensure optimal performance and security of computer systems.

• User Training and Guidance: Conduct training sessions and provide user guidance on basic computer operations, software applications, and IT security best practices to enhance end-user knowledge and productivity.

• Hardware and Software Deployment: Assist with the installation, configuration, and deployment of computer hardware, software, and peripherals for new employees or system upgrades. • Network Support: Support network connectivity issues, including troubleshooting network equipment (routers, switches) and assisting with network configuration and administration

. • Documentation and Knowledge Base: Create and maintain technical documentation, FAQs, and knowledge base articles to facilitate self-service troubleshooting for end-users and enhance the efficiency of the support process.

• IT Asset Management: Track and manage IT assets, including inventory management, software licensing, and equipment maintenance.

• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition • Perform procedures to support Compliance requirements (SOX, ISO, and other)

• Create documentation of internal procedures and Client-facing Help Guides • Participate in process definition to support changes in maturity as Skin and Cancer grows • Provide support for office-based and remote personnel

• Travel 50% In NV & AZ Requirements:

• 5 years of related IT work experience

• Computer support related certifications or technical degree

• Experience with support, set-up, and administration of typical end-user hardware, software, and services

• Experience with desktop imaging or device management solutions

• Strong interpersonal skills and ability to work in a fast-paced environment

• Strong attention to detail • Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Type: Full-time Pay: $24.00 - $28.00 per hour Expected hours: 40 per week Benefits:

• 401(k) • Dental insurance

• Health insurance • Paid time off

• Vision insurance