JOB DESCRIPTION

Front Office Receptionist

Reports to: Clinic Manager

Position Type: Full Time / Part Time / Per Diem

FLSA Status: Non-Exempt

POSITION SUMMARY

This position involves greeting patients and family members with a positive attitude. Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check in. Ability to coordinate patient scheduling and communication of activities with dialysis units and family members. The position maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, directs delivery to building.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are a summary of the expectations of the position but are not intended to be all inclusive.

• Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate)
• Ensure timely interventional encounters are scheduled for patients in the appropriate venue
• Open the access center on a daily basis
• Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned
• Answer and route incoming telephone calls appropriately
• Monitor, maintain, and order office supplies and equipment
• Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician
• Ensure referral and medical record information is available prior to patient admission
• Schedule dialysis treatments for patients and transportation if needed
• Maintain patient confidentiality; know and adhere to all HIPPA regulations
• Other duties and responsibilities as assigned including but not limited to:
• Work overtime as needed
• Work in other centers as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Know, understand, and comply with all Center policies and procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• MA certification preferred
• Minimum of two (2) years’ experience in a healthcare or medical billing office required demonstrating:
• Understanding of medical terminology
• Experience verifying insurance with Medicare, Medicaid and commercial payers
• Experience in obtaining pre-authorizations and/or referrals from insurance carriers
• Intermediate computer skills and proficiency in MS Word, Excel and Outlook
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position
• Spanish speaking strongly preferred

BEHAVIORS AND SKILLS

Ability to manage multiple tasks, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment with shifting time frames

• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
• Demonstrated ability to work well with diverse types of individuals
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
• Approachable and open
• Demonstrated professionalism and courtesy in responding in person and to phone calls from patients, teammates, and physicians
• Strong data entry, organizational, attention to detail, and follow through skills
• Able to work autonomously with minimal supervision and within a team and to foster a positive work environment
• Strong patient service skills and commitment to service and flexibility
• Demonstrated ability to maintain absolute confidentiality concerning information accessed

PHYSICAL DEMANDS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

• Ability to lift minimum of 5 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.
• Ability to hear and interact by phone clearly and efficiently.
• Ability to use computer and all peripherals for extended periods of time.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Ambulatory surgery center
• Outpatient

Medical specialties:

• Cardiology
• Radiology
• Surgery

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Tucson, AZ 85719: Relocate before starting work (Required)

Work Location: In person