Title / Position: Ticket Office Sales Representative

Position type: Seasonal, Full-time & Part-time; Hourly, Non-Exempt

Reports to: Ticket Office Manager

Summary: Primary role is to sell tickets to guests while providing a positive guest experience.

Duties and Responsibilities:

• Help guest select the right product choice for their stay
• Offer other Bromley products
• Inform guests of closings, delays and current hazards
• Knowledgeable of all special deals and programs including coupons
• Knowledgeable of all comp programs
• Answer the phone politely and provide accurate Bromley information
• Balance cash drawer: keep track of payments (cash, credit cards, vouchers, etc.)
• Responsible for keeping the ticket office clean and organized
• Function as Guest Service Relations dealing with guest complaints and issues regarding their visit to Bromley
• Other duties as assigned