Regional Technical Support Specialist

Region: USA - Central Ohio, Indiana, Michigan, and Kentucky
Full time, Permanent Position, Hybrid Remote

Travel to Customer Locations Required

About SKF: 

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth.

As an SKF team member, you’ll join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:

Regional Technical Specialists travel to customer locations involving service contracts. In this position, you will provide technical support provide to end-user customers. You will be expected to give best in class, hands-on technical support for their industry areas of expertise. The primary focus will be on accounts in Central Ohio, Indiana, and Kentucky. A successful candidate will have a strong engineering and/or technical sales background along with thorough knowledge of manufacturing and production processes primarily related to the Metals, Mining, & Pulp & Paper industries that will support and promote SKF bearings, seals, and services. This position is hybrid remote. The candidate will be working from a home office but will potentially spend up to 50% of their time at customer locations involving service contracts.

Responsibilities Include but Not Limited to:

• Create and maintain SKF brand loyalty for products and services by leveraging support activities and relationships at key end-users.
• Provide installation assistance.
• Develop and deliver internal and external training to maintenance personnel as well as supporting local Technical Seminars.
• Support sales by mapping the use of bearings and seals in critical equipment at specific end-user locations.
• Work with local Technical Sales Managers (TSMs) to develop a sales strategy and support tactical growth initiatives and core business retention.
• Introduce new product launches to end user base.
• On-site failure analysis/inspections.
• Supporting projects that create Cost Savings for key end users/distributors.
• Support SKF Authorized Distributor partners with technical support/joint calls.
• Provide bearing and sealing recommendations as part of the application review process.
• Support the SKF full line of products and services (SKF, CR, PEER, Kaydon, Cooper, Reman).
• Travel to customer locations involving service contracts.

Requirements:

• BS Mechanical Engineering or equivalent Engineering degree is highly preferred.
• 10 years of experience in application engineering, technical project work, or maintenance engineering preferred.
• Basic PC software and CRM (Customer Relation Management) skills.
• Condition monitoring and Maintenance strategy knowledge/experience.
• Travel to Customer Locations Required.
• Ability to travel greater than 50% of the time (3 days per week).
• A valid and clear driver's license may be required for travel purposes.
• The candidate will be working from a home office but will potentially spend greater than 50% of their time at customer locations involving service contracts.

Desired Skills and Attributes:

• Proven track record of proactive and continuous improvement within area of responsibility.
• Ability to communicate effectively with internal and external customers to capitalize on sales opportunities.
• Strong mechanical aptitude.
• Ability to manage time, resources, and budgets to meet organizational goals.
• Ability to communicate effectively with internal and external customers to capitalize on sales opportunities.
• Demonstrated ability to think strategically.

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
 
Work/Life Integration. SKF supports work /life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
 
SKF Celebrates Diversity in the Workplace. We strive to embed Diversity, Equity, and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable, environment that promotes leadership, engagement, and innovation. 
 
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! 
 
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

Reports to: Regional Sales Director
Regions: Central Ohio, Indiana, Michigan, and Kentucky
Job ID: 17691

Pay $96000 to $115000 per year

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

(Please apply, using the same email address that is on your resume in order for a recruiter to reach out to you.)

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