Customer Engagement Representative

Location: Falconer, NY
Salary Range: $49,000 - $59,000

About SKF: SKF has been making the world spin since 1907!
SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet’s surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:SKF is the world’s leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and fly- by -wire equipment for air frame, aero-engine, and gear boxes. Our manufacturing operation located in Falconer NY develops bearings for the Aerospace industry.

Essential Job Responsibilities:

• Order book management.
• Process customer orders/changes in system according to established department policies and procedures, provide acknowledgements.
• First point of contact for order status, quotations, shipping information, customer questions and concerns.
• Acting as a liaison between customers, sales, and factory regarding new, current, and future requirements.
• Daily management of customer portals.
• Identifies delivery problems and proactively consults with proper company personnel, and then provides best resolution for our customers.
• Building and maintaining professional relationships with external and internal customers.
• Assist AR with research and resolution of invoices as well as the processing of debits and credits.
• Entering and tracking orders.
• Follow established processes and procedures to ensure work accuracy.
• Handling customer complaints and returned goods.
• Providing pricing and delivery information.
• Working with engineers to ensure customer requirements are met.
• Performs additional tasks and duties under direct supervisor, using defined policies and procedures.
• Streamline and automate processes.
• Assist Manager with tasks as needed.
• Occasional travel required.

Requirements:

• Minimum of 5 years’ experience in Customer Service.
• Associate degree (will consider a combination of education and relevant experience).
• Excellent computer skills with proficiency in MS office.
• Track record of effectively resolving customer related issues, improving processes, and helping in efficiency.
• Problem solving mindset.
• Ability to work in a team environment and independently.
• Courteous, clear, and professional manner.
• Excellent organizational and communication skills – written and oral.
• A proven track record of cross-functional interaction.
• Demonstrated success in problem solving.
• Must possess strong analytical skills.
• Ability to solve practical problems and deal with a variety of changing situations.
• Must be able to prioritize multiple tasks and manage time efficiently.
• Must possess a detail orientation, be able to work effectively.

What You’ll Love About SKF:Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health.

Diversity in the Workplace. SKF strives to embed Diversity, Equity, and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement, and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Reports to: Director of Customer Engagement
Location: Falconer, NY
Job ID: 19959
Salary Range: $49,000 - $59,000
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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